HELP FILE

Voicemail—one of those things you can’t live without (and maybe wish didn’t exist). You are probably familiar with how voicemail works in its traditional sense, but now can make it your own. Each line, ring group and shared voicemail box is given its own voicemail which can be customized to include custom greetings, email notifications, retrieval options, and more.

1. Log in at my.jive.com/PBX.

2. Click (Lines, Ring Groups, Shared Voicemail Box) in the left sidebar and then click the (line, ring group, shared vm) that requires email notifications.

3. From the Voicemail tab > Notification Options section, enable Email Notifications.

4. Optional—Enable Attach Voicemail Message. If enabled, choose the Voicemail Attachment Format:

  • WAV49: Smaller file size (default, recommended).
  • WAV: Larger file size, more compatible with mobile devices.

5. Optional—Enable Delete Message After Sending.

  • Checking this box will prevent voicemail management from a phone. Deletion is permanent; we cannot retrieve deleted messages.

6. Select the Email Address recipient.

  • Emails can only be delivered to a single email address. If you need to deliver your emails to a group, use an email alias (e.g. sales@guthrie.com) or create an auto-forward rule in your email client.
  • Emails will come from noreply@jive.com, so make sure this address is not marked as SPAM or junk mail.
  • Using a specially formatted email address defined by cell phone carriers, emergency notifications can be sent via text message (SMS).  As of this writing, the formats below may be used (replace “number” with a 10 digit mobile number with no hyphens).
    • Alltel: number@message.alltel.com
    • AT&T: number@txt.att.net
    • Cingular: number@cingularme.com
    • Metro PCS: number@mymetropcs.com
    • Nextel: number@messaging.nextel.com
    • Powertel: number@ptel.com
    • Qwest: number@qwestmp.com
    • Sprint: number@messaging.sprintpcs.com
    • Suncom: number@tms.suncom.com
    • T-Mobile: number@tmomail.net
    • U.S. Cellular: number@email.uscc.net
    • Verizon: number@vtext.com
    • Virgin Mobile: number@vmobl.com

8. Click [SAVE].

Optional voicemail settings

  • Alternate Mailbox: Redirects callers to an alternate shared mailbox on the system and disables the user’s personal voicemail box. This is only available on a line’s voicemail.
  • Time Zone: Defines the time zone for the voicemail time stamps (default is PBX Default). Check with your system admin to verify the default time zone.
  • Say Message Timestamp: System says the time the message was left before playing the message.
  • Say Caller ID: System says the caller’s phone number before playing the message.
  • Say Message Duration If Longer Than ___ Minutes: System says the duration of the message if it is longer than the specified threshold.
  • Message Review: Allows the caller listen to their message and optionally re-record.
    • Enabling this setting does not automatically prompt callers to press # after recording their voicemail. You will need to include these instructions in your voicemail greeting.
  • Escape to Operator: Allows a caller to press zero to be transferred to a specified extension, rather than leaving a message.
  • [CHANGE VOICEMAIL BOX PASSWORD...]: Changes your password (default is 0000). Password must be at least four digits.