HELP FILE

How do I provision a device?

Phones purchased from Jive

All phones purchased from Jive should arrive pre-configured with the latest vetted firmware version ready for plug-and-play installation (One Touch Provisioning). Assuming network requirements have been met, simply plug in the phones, wait approximately two minutes for the phones to register, and then make test calls to confirm connectivity.

Phones not purchased from Jive

If you are using phones purchased from third-party vendors, you can manually provision your devices. Automatic provisioning allows you to specify a URL or IP address where the phone can download its pre-built configuration file(s) from the server. This is not only beneficial for the initial setup of the device, but it also simplifies updates. Whenever there is an update available, simply reboot the phone to obtain the new configuration file(s). Please see our phone guides to learn how to provision your particular phone.