HELP FILE

How do I power cycle a device?

Allow a device to implement any changes to its profile settings, recover from an unresponsive state or resolve network connectivity issues and odd behavior the phone might be experiencing.

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  1. Unplug the power supply and internet source (ethernet cord) from the device.

    Note: If the device is PoE (power over ethernet), you will only see a single ethernet cord plugged into the LAN, SW, NET, or Internet port.

  2. Confirm the phone’s display is blank to verify the power supply is fully disconnected.
  3. Wait at least 30 seconds.
  4. Plug the power supply and internet source (ethernet cord) back into the device.