How do I manage agents in a queue?
Typically, an agent logs in and out of a call queue from their phone. However, you can manage agents in a call queue from the portal as needed.
- Log in at https://my.jive.com/pbx.
- Click Call Queues in the left sidebar and then choose the call queue that requires a change to an agent.
- From General > Agents Logged Into Queue, select the agent you want to add or hover over the agent you would like to remove and then click .
- Click Save.