Typically, an agent logs in and out of a call queue from their phone. However, you can manage agents in a call queue from the portal as needed—maybe an agent is not logged in but should be (slacker) or perhaps an agent forgot to log out at the end of their shift.

1. Log in at

2. Click Call Queues in the left sidebar and then choose the call queue that requires a change to an agent.

3. From the General tab > Agents Logged Into Queue section, select the agent you want to add or hover over the agent you would like to remove and then click the trash icon.

4. Click [SAVE].