HELP FILE

How do I manage agents in a queue?

Typically, an agent logs in and out of a call queue from their phone. However, you can manage agents in a call queue from the portal as needed.

You must have admin or super admin permissions.
  1. Log in at https://my.jive.com/pbx.
  2. Click Call Queues in the left sidebar and then choose the call queue that requires a change to an agent.
  3. From General > Agents Logged Into Queue, select the agent you want to add or hover over the agent you would like to remove and then click .
  4. Click Save.