How do I manage agents in a queue?

Typically, an agent logs in and out of a call queue from their phone. However, you can manage agents in a call queue from the portal as needed.

You must have admin or super admin permissions.
  1. Log in at
  2. Click Call Queues in the left sidebar and then choose the call queue that requires a change to an agent.
  3. From General > Agents Logged Into Queue, select the agent you want to add or hover over the agent you would like to remove and then click Admin Portal Trash Icon.
  4. Click Save.