How do I log in and out of a call queue?
This star code allows agents to quickly log in and out of their assigned call queues from their phones.
- Dial *13 from your phone. Note: If your line exists on multiple devices, only the phone used to dial *13 will be logged in to the queue. However, you can log in to various queues from the same phone at once.
- Enter the call queue extension.
You will then hear either “Agent logged in” or “Agent logged off.”