How do I listen to call recordings?
Access your stored files via your call reports or the Amazon AWS Management Console.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. Choose your current admin experience for the applicable steps on this topic.
GoTo Admin
If you're an admin who signs in at https://admin.goto.com, these steps are for you.
Listen via Call Reports
Before you begin:
You must have Super admin role or view reports and access call recordings permissions.Call recording must be enabled by an Admin.
Listen via Analytics
Before you begin: To access analytics, you must be
set up as a user and have one of the following roles or permissions:
- View reports permissions
- Super admin permissions
- Contact Center Supervisor role
- Contact Center Admin role
Note: Available for Contact Center Complete customers and Advanced Call Reports customers only.
PBX Administration (classic)
If you're an admin who signs in at https://my.jive.com/pbx, these steps are for you.
Listen via Call Reports
Before you begin:
You must have Super admin role or view reports and access call recordings permissions.Call recording must be enabled by an Admin.
Listen via Analytics
Before you begin: To access analytics, you must be
set up as a user and have one of the following roles or permissions:
- View reports permissions
- Super admin permissions
- Contact Center Supervisor role
- Contact Center Admin role
Note: Available for Contact Center Complete customers and Advanced Call Reports customers only.