How do I listen to call recordings?

The simplest way to access your stored files is via the Amazon AWS Management Console. For help with the console, check out Amazon’s help docs. There are also a number of viable third-party tools for Amazon file management. If you are looking for a desktop application, CloudBerry has worked well for many of our customers. Regardless of how you access your recordings, here are some details on how the files will be stored.

Storage and naming convention

  • When a call is recorded, the audio file will be saved to your Amazon S3 bucket (storage folder).  Jive will create a new folder for each year, with first and second level folders for each respective month and day (Year > Month > Day). It may take a full business day before recordings are accessible.
  • File names use the following format:
    • Naming Convention:
    • time_stamp~source_number~destination_number~unique_ID.wav
    • Example File: 2011-11-25T140401~8015550101~7145550198~012fc1c2-62f6-1348-e3a4-000100620002.wav
  • Encoding:
    • Jive currently provides two encoding options for recorded calls:
      • .wav49: Smaller file size (default, recommended). 1GB of storage will hold approximately 10,000 minutes of recorded calls.
      • .wav: Larger file size, more compatible with mobile devices. 1GB of storage will hold approximately 1,000 minutes of recorded calls.


  • Recordings are sent to Amazon S3 using Secure Sockets Layer (SSL) and then added using Service Side Encryption (SSE). According to Amazon, SSE uses one of the strongest block ciphers available, 256-bit Advanced Encryption Standard (AES-256). 256-bit is the largest key size defined for AES. Server-side encryption is about data encryption at rest, that is, Amazon S3 encrypts your data as it writes it to disks in its data centers and decrypts it for you when you access it.