Add and manage billing admins
GoTo Admin
Attention: In this billing portal, you must be assigned as a billing admin inside of the billing portal itself to have access. The user who initially signed up for the product is automatically assigned as a billing admin and would have the access needed to perform these steps. Being assigned the Super admin or Admin role in your admin portal only allows you to easily navigate to this billing portal login page through the app switcher
- Sign in to GoTo Admin.
- From the left navigation menu, select Billing to launch your associated billing portal in a new tab.
Troubleshooting: If you do not have this option, go to the My Account page at https://myaccount.logmeininc.com and select Go to Billing to access your billing portal.
- From Manage Billing Admins, choose what you would like to do:
- Edit an existing billing admin
- Delete an existing billing admin
- Add a new billing admin
Results: Please note that this does not automatically give this user access to your GoTo Admin account. This assignment as a billing admin is specific to accessing the billing portal only and does not replace the need to assign the appropriate user roles in the admin portal.
PBX Administration
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Select Permissions in the left navigation menu.
- From , select the user or user group that needs billing permissions.
- Check the necessary billing Permissions:
Option Description View Invoices Users have access to view invoices for the account. Pay Invoices Users have access to pay invoices for the account. This permission is dependent on them having the View Invoices permission. - Save your changes.
- Optional: To remove a user or user group, hover over the user or user group you would like to remove and then select
. Save your changes.