HELP FILE

Exporting a Contact Center Report allows you to download a spreadsheet (.csv) with a complete list of a call queue’s call details from the selected date range. The exported rows will match the data in the online report. The exported file will also preserve any applied filters.

1. Log in at my.jive.com/cc.

2. Click History in the left sidebar and then select the queue(s) you’d like to include in the report.

3. Click [EXPORT] in the top-right corner.

4. Open the downloaded .csv.