How do I enable login for a user?

Enable web login for a user so they can customize their settings, use our softphone apps, and access other tools.

Before you begin: You must have admin or super admin permissions.
About this task: Watch Video
  1. Log in at
  2. Click Users in the left sidebar and then choose the user that needs login access.
  3. From General > Identity, enter a JiveID (email address).

    Note: The email address you enter as the JiveID must match the email address the user enters during registration. If there is a mismatch, the user will not be able to log in.

  4. Turn on Allow Web Login.
  5. Click Save.