How do I enable login for a user?

Enable web login for a user so they can customize their settings, use our softphone apps, and access other tools.

You must have admin or super admin permissions.
Watch Video
  1. Log in at
  2. Click Users in the left sidebar and then choose the user that needs login access.
  3. From General > Identity, enter a JiveID (email address).

    Note: The email address you enter as the JiveID must match the email address the user enters during registration. If there is a mismatch, the user will not be able to log in.

  4. Turn on Allow Web Login.
  5. Click Save.