HELP FILE

How do I enable login for a user?

After adding a new user to the system, you’ll need to enable their login so they can customize their settings, use our softphone apps, and access any tools.

  1. Log in at https://my.jive.com/pbx.
  2. Click Users in the left sidebar and then choose the user that requires login access.
  3. From General > Identity, enter a JiveID (email address).

    Note: The email address you enter as the JiveID must match the email address the user enters during registration. If there is a mismatch, the user will not be able to log in.

  4. Turn on Login Enabled.
  5. Click Save.