How do I enable login for a user?

After adding a new user to the system, you’ll need to enable their login so they can customize their settings, use our softphone apps, and access any tools.

  1. Log in at
  2. Click Users in the left sidebar and then choose the user that requires login access.
  3. From General > Identity, enter a JiveID (email address).

    Note: The email address you enter as the JiveID must match the email address the user enters during registration. If there is a mismatch, the user will not be able to log in.

  4. Turn on Login Enabled.
  5. Click Save.