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After you’ve added a new user to the system, you’ll need to enable their login so they can customize their individual settings and use all of our apps (like Jive Mobile and GotoConnect) . In addition, a user can be given permissions to access the admin portal and other tools as needed.

1. Log in at

2. Click Users in the left sidebar and then choose the user that requires online portal access.

3. From the General tab > Identity section, enter a JiveID (email address).

  • The email address entered as the JiveID must match the email address the user enters during registration. If there is a mismatch, the user will not be able to access the online portal.

4. Enable Login Enabled.

5. Click [SAVE].