How do I customize my Jive Mobile settings on an iPhone?

On March 31, 2020, Jive Mobile for iOS will be discontinued and replaced with GoToConnect Mobile. Jive Mobile for Android will be available until further notice.

Download GoToConnect Mobile

Location Based Rules

Defines how the app behaves when the device enters or exits a specified location boundary (geo-fencing). For example, if you want to prevent taking work calls when you are home, etc.

Note: The app must have location services enabled before applying location based rules.
Setting Description
Map Defines the location boundary. The device must be inside the desired location boundary as the map pin cannot be moved.
Name Name by which the location based rule is identified.
On Entry Action when the device enters the location boundary.
On Exit Action when the device exits the location boundary.
Table 1. Extension
Setting Description
Extension Defines which line and device is used to make/receive calls. This does not affect SMS text or chat messages.
  • Enable Calling: Toggles inbound and outbound calling permissions on or off.
  • Do Not Disturb: Silences calls, alerts, and notifications.
Registration Status Used by Customer Support to troubleshoot the app.
Table 2. Contacts
Setting Description
Show Favorite’s Presence Enables presence monitoring allowing you to visually monitor other lines (extensions) to know whether or not one of your favorites is on an active call.
Note: Contacts that have not been added as favorites can only be monitored from within contact details.