HELP FILE

How do I customize my Jive Mobile settings?

App Settings on Android

Do Not Disturb: Silences calls, alerts, and notifications.

Extensions: Defines which line and device is used to make/receive calls. This does not affect SMS text or chat messages.

Advanced Settings: See below.

Feedback: Sends feedback (bugs and feature requests) to Jive.

Advanced Settings

Ring & Vibration:

Select Ringtone: Defines the default ringtone for all incoming calls.

Enable Vibrate: Enables your device to ring and vibrate at the same time.

Only Vibrate on Silent Mode: Allows your device to vibrate only when it is in silent mode.

Location Based Rules (Beta)

Defines how the app behaves when the device enters or exits a specified location boundary (geo-fencing). For example, if you want to prevent taking work calls when you are home, etc.

  • The app must have location services enabled before applying location based rules.

Map: Defines the location boundary. The device must be inside the desired location boundary as the map pin cannot be moved.

Enter rule name: Name by which the location based rule is identified.

Select action on entry: Action when the device enters the location boundary.

Select action on exit: Action when the device exits the location boundary.

Enable Calling: Toggles inbound and outbound calling permissions on/off.

Block Incoming Calls: Blocks all inbound calls to the line.

Wi-fi Calling Only: Disables the app from using cellular data. When enabled, the device must be connected to an approved Wi-Fi network.

Allow Intercom: Enables the line to receive incoming intercom calls from other lines on the system. Intercom is a feature that pages an individual phone by automatically activating the speakerphone—unless the app is set to do not disturb.

Show Favorite's Presence: Enables presence monitoring allowing you to visually monitor other lines (extensions) to know whether or not one of your favorites is on an active call.

  • Contacts that have not been added as favorites can only be monitored from within contact details.

Enable Debugging: Used by Customer Support to troubleshoot the app.

App Settings

Location Based Rules

Defines how the app behaves when the device enters or exits a specified location boundary (geo-fencing). For example, if you want to prevent taking work calls when you are home, etc.

Note: The app must have location services enabled before applying location based rules.

Map

Defines the location boundary. The device must be inside the desired location boundary as the map pin cannot be moved.

Name

Name by which the location based rule is identified.

On Entry

Action when the device enters the location boundary.

On Exit

Action when the device exits the location boundary.

Extension

Defines which line and device is used to make/receive calls. This does not affect SMS text or chat messages.

Options

Enable Calling

Toggles inbound and outbound calling permissions on/off.

Do Not Disturb

Silences calls, alerts, and notifications.

Registration Status

Used by Customer Support to troubleshoot the app.

Show Favorite’s Presence

Enables presence monitoring allowing you to visually monitor other lines (extensions) to know whether or not one of your favorites is on an active call.

Note: Contacts that have not been added as favorites can only be monitored from within contact details.

Leave Feedback

Sends feedback (bugs and feature requests) to Jive.