HELP FILE

1. Log in at my.jive.com/PBX.

2. Click Virtual Fax Machines in the left sidebar and then click the virtual fax machine you want to customize.

3. From the General tab, customize the following settings:

  • Extension Number
  • Name
  • Omit From Directory: This setting omits the extension from all internal directories.
  • Omit from Auto Attendant Extension Dialing: This setting omits the extension from being dialed within an auto attendant.

4. From the Sending tab, customize the following settings:

  • Email to Fax Access Code: This code is used to securely authenticate emails and identify the virtual fax machine. Click [RESET] to generate a new access code. The access code cannot be manually entered.
  • Send As User: Assigns a user that is identified with delivered virtual faxes.
  • The External Caller ID: Controls the caller ID used for outgoing virtual faxes. This can be set to the system’s default caller ID or customized to a different caller ID.
  • Send Email to Fax Success Messages: Enables emails to be sent upon successful virtual fax delivery. All notifications are sent to the email address used to send the virtual fax and come from noreply@jive.com (make sure this address is not marked as SPAM or junk mail). Emails are always sent for failed transmissions.

5. Click [SAVE].