HELP FILE

How do I create a shared voicemail?

Create a shared voicemail box to allow multiple users to check a single box.

Before you begin: You must have admin or super admin permissions.
  1. Log in at https://my.jive.com/pbx.
  2. Click Shared Voicemail Boxes in the left sidebar and then click Add Shared Voicemail Box.
  3. The next available number will automatically populate the Extension; change this number as needed.
  4. Enter a Name for the shared voicemail box.
  5. Click Admin Portal Checkmark Icon and then click the new shared voicemail box to configure its settings.
What to do next: To bring your shared voicemail to life, route a phone number to it, use it in a dial plan, or assign it as a line on a phone for voicemail notifications.