HELP FILE

How do I create a dial by name directory?

Create a dial by name directory to allow your callers to reach an extension without knowing it from memory.

About this task: Your system comes ready with an internal directory (includes all extensions) that is assigned as the default directory. You can edit this directory or create a new default directory that internal users can access by dialing *11.
  1. Log in at https://my.jive.com/pbx.
  2. Click Dial By Name Directories in the left sidebar and then click Add Dial by Name Directory.
  3. The next available number will automatically populate the Extension; change this number as needed.
  4. Enter a Name for the dial by name directory.
  5. Click Admin Portal Checkmark Icon and then click the newly added dial by name directory to configure its settings.

    Note: You can include all extensions or select specific ones to be included in the directory.