How do I create a device profile for a fax adapter?

Create a user, line, and device at the same time and link the resources together with the user combo wizard.

You must have admin or super admin permissions.
This action creates a new billable device.
  1. Log in at
  2. Click Users in the left sidebar and then click Wizard.
  3. Enter the fax adapter's First Name, Last Name, and Email Address.
  4. Enter the fax adapter’s Extension Number and then check Omit From Directory and Omit from Auto Attendant Extension Dialing.
  5. Add the fax adapter to the system by choosing one of these options:
    Option Description
    Use Existing Select a hardware profile from the dropdown to link the device to previously created hardware.
    Create New Create a new device to link to the new fax adapter. Add the following:
    • MAC Address: Physical MAC address of the device.
    • Model: Model of the device. This will be automatically set up when provisioned.
  6. Skip the preset device settings; they aren’t applicable for a fax adapter.
  7. Click Ok.

    Tip: If you’d like to optimize the adapter for faxing, select the desired device, go to Hardware, and then toggle on Optimize for Fax.

To bring your fax adapter to life, provision the device and then route a phone number to it.
Note: If purchased from a third party, contact Support for help with provisioning the fax adapter.