HELP FILE

How do I create a custom hold music playlist?

Create customizable playlists with any audio files to use for specific phone numbers, lines (including ringback), call queues, and ring groups.

Before you begin: You must have admin or super admin permissions.
About this task:
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  • It is your responsibility to ensure compliance with your country's Digital Rights Management Laws when uploading copyrighted files.
  1. Log in at https://my.jive.com/pbx.
  2. Click Hold Music in the left sidebar and then click +.
  3. Enter a Name for the playlist.
  4. Click Admin Portal Checkmark Icon and then click the newly added playlist to edit its tracks:
    Choice Description
    Add Music to a Playlist Drag and drop the music file from your library to a playlist.
    Remove Music from a Playlist Click X for the music file you would like to remove.
    Reorder Music in a Playlist Drag and drop music files in the desired order.
    Shuffle a Playlist Click Hold Music Shuffle Icon.
    Rename a Playlist Click Admin Portal Edit Icon to rename a playlist and then click Admin Portal Checkmark Icon.

    Note: If you previewed a music file, make sure to exit preview mode before dragging it.