How do I create a call queue?

Create a call queue to make it easier for incoming callers to reach a department—like Support or Billing. Agents that have logged in to a queue can then answer these calls as they are dispersed to them.

Before you begin: You must have admin or super admin permissions.
About this task: Watch Video
  1. Log in at
  2. Click Call Queues in the left sidebar and then click Add Call Queue.
  3. The next available number will automatically populate the Extension; change this number as needed.
  4. Enter a Name for the call queue.
  5. Click Admin Portal Checkmark Icon and then click the new call queue to configure its settings.
What to do next: To bring your call queue to life, route a phone number to it or use it in a dial plan.