HELP FILE

How do I configure voice gateway?

Voice Gateways are not strictly required for your voice services to function properly, but they add functionality that can improve voice quality, increase network transparency, and allow for limited PSTN survivability.

Option Description
Voice Gateway Settings Voice Gateways can be configured as your organization’s gateway router or pass-through device for voice traffic only. We handle the initial configuration for these devices, and prefers to maintain access to them for troubleshooting purposes.
Static IP Address Voice Gateways are premise-based components, configured and purchased through us. For optimal results, a static IP assignment is required.
Quality of Service (QoS) On some networks, voice traffic can be routed through a Voice Gateway. In these cases, the Voice Gateway can be configured to provide QoS on voice traffic delivered to the WAN. If you are unsure of the capabilities of your current hardware or are uncertain how QoS is to be configured, allowing us to deliver QoS via a voice gateway may be preferred.
Voice Quality and Network Monitoring
  • Voice Gateways allow you to monitor historical and active call quality. You can drill down to specific calls or times periods and see the Mean Opinion Score (MOS), latency, jitter, and packet loss of those calls.
  • Without the transparency a Voice Gateway provides, troubleshooting call quality can be time consuming and difficult. The monitoring provided by a voice gateway decreases troubleshooting costs and speeds issue resolution.
PSTN Survivability See our JBC solution.
Overhead Paging Interface with your current analog paging equipment to integrate an existing overhead paging or intercom system with your voice service.
SIP Trunking The voice gateway can be used to create a SIP Trunk between the Jive PBX and a 3rd party.