HELP FILE

How do I authorize and remove an IP address?

If you’ve disabled automatic network authorization to establish higher security, you’ll need to authorize your network(s) manually before your devices will be able to connect with Jive.

You must have admin or super admin permissions.
  1. Log in at https://my.jive.com/pbx.
  2. Click Network Access in the left sidebar.

    To remove access, click the network you want to delete and then select Admin Portal Trash Icon and confirm the action by pressing Delete.

  3. Click Add Network Access Permission.
  4. Enter the IP address in Network.
    1. To find your IP address, do a Google search for “what is my IP address”.
    2. To add an IP address range, format the network to include the subnet mask. For example, 99.88.77.66/24 where /24 is the subnet mask.
  5. Select the type of access the network has.
    Option Description
    Reg Device Registration. Allows calls to be made and received using this network.
    Prov Device Provisioning. Allows devices to provision using this network (i.e. access configuration files from Jive’s servers, etc).
    Media Media Release. When both endpoints in a call are on networks that have the Media permissions, the Media (RTP) will connect directly, without routing through Jive Cloud.
    Admin Portal Administration. Allows system admins to make changes to the system using this network. If 0.0.0.0/0 is enabled, administrators can access the system from any network.
    Option Description
    Reg Device Registration. Allows calls to be made and received using this network.
    Prov Device Provisioning. Allows devices to provision using this network (i.e. access configuration files from Jive’s servers, etc).
    Media Media Release. When both endpoints in a call are on networks that have the Media permissions, the Media (RTP) will connect directly, without routing through Jive Cloud.
    Admin Portal Administration. Allows system admins to make changes to the system using this network. If 0.0.0.0/0 is enabled, administrators can access the system from any network.
  6. Enter an Expiration date for the network and/or a Comment to help identify the network.
  7. Click Admin Portal Checkmark Icon.
Tip: To edit these settings, click Admin Portal Edit Icon for the network you would like to edit. Click Admin Portal Checkmark Icon to save your changes.