HELP FILE

In order to use a device (like a phone), the network you’re on must be trusted. Usually, networks are automatically authorized when a device registers and provisions with Jive; however, if you’ve disabled this feature to establish higher security, you’ll need to authorize your network(s) manually. After which, your devices will be able to connect with Jive. It’s a good idea to periodically take a look at your networks and deauthorize any that are outdated or untrusted.

1. Log in at my.jive.com/PBX.

2. Click Network Access in the left sidebar and then click [ADD NETWORK ACCESS PERMISSION].

3. Enter the Network IP address.

  • To find your IP address, do a Google search for “what is my IP address”.
  • To add an IP address range, format the network to include the subnet mask. For example, 99.88.77.66/24 where /24 is the subnet mask.

4. Select the type of Access the network has.

  • REG: Device Registration, Allows calls to be made and received using this network.
  • PROV: Device Provisioning, Allows devices to provision using this network (i.e. access configuration files from Jive’s servers, etc).
  • MEDIA: Media Release, When both endpoints in a call are on networks that have the MEDIA permissions, the Media (RTP) will connect directly, without routing through Jive Cloud.
  • ADMIN: Portal Administration, Allows system admins to make changes to the system using this network. If 0.0.0.0/0 is enabled, administrators can access the system from any network.

5. Optional—Enter an Expiration date for the network and/or a Comment to help identify the network.

6. Click the checkmark icon.

  • To edit these settings, click the edit icon for the network you would like to edit. Click the checkmark icon to save your changes.

Tip: To remove access, you’d click the network you want to delete and then select the trash can and confirm the action by pressing [DELETE].