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Linking a user to a device allows that individual to use the phone as their own and make customizations. Typically a user is assigned to a device when they are added to your system with the wizard, but there may be times you need to manually assign them.

Note: This process should only be used to make a correction; do not use these steps to reassign a device to a different user.

1. Log in at https://my.jive.com/pbx.

2. Click Devices in the left sidebar and then choose the device that needs a different user assigned.

3. From the Device Settings tab > General Settings section, select an Assigned User.

4. Click [SAVE].

5. Power cycle the phone to apply the changes.