HELP FILE

How do I add a shared voicemail as a line on a phone to receive visual notifications?

Get visual notifications on a line key once a voicemail is received to a pseudo shared voicemail box.

You must have admin or super admin permissions.
A shared voicemail box cannot be assigned to a line key on a phone, eliminating the ability to visually monitor voicemails (blinking line key). However, by creating a standalone line that acts like a shared voicemail box, the line can then be assigned to a device line key. As such, all users that have this line assigned to their device will see a visual notification once a voicemail is received.
  1. Log in at https://my.jive.com/pbx.
  2. Click Lines in the left sidebar and then click Add Line.
  3. The next available number will automatically populate the Extension; change this number as needed.
  4. Enter a Name for the line.
  5. Click Admin Portal Checkmark Icon and then click the new line to configure its settings.
  6. From Dial Plan, set Ring simultaneously to 0 seconds.
  7. Verify If no answer, send to is set to Voicemail.
  8. From Voicemail, customize the voicemail settings.
  9. Click Save.
  10. Click Devices in the left sidebar and then choose the phone that needs the shared voicemail added to one of its line keys.
  11. From Button Configuration, select Line as the Button Type and then choose the new line you just created.
  12. Change the Label.
  13. Click Save.
Power cycle the phone to apply the changes.