HELP FILE

How do I access contact center?

Access the Contact Center (CC) portal to view real-time and historical data through a variety of reports and metrics.

Before you begin: You must have view reports or super admin permissions.
  1. Log in at https://my.jive.com/cc.

    Tip: You can also access the CC portal from your admin portal or from within our other apps using the app switcher.

What to do next: Learn about the available reports. If you are trying to access GoToConnect Support Center, log in to GoToConnect.