HELP FILE

Grandstream GXV3275

Quickstart

Learn how to do the most common functions on your phone.

For a more in-depth look at your phone, please see the manufacturer's user manual.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

  1. Tap .
  2. Tap Personalized Account.
  3. Tap the desired extension.
  4. Tap Call Forwarding.
  5. Turn call forwarding ON.
  6. Select your desired forwarding type.
    • All: Forwards all incoming calls. (Unconditional)
    • No Answer: Forwards all unanswered incoming calls. (Others)
    • Busy: Forwards all incoming calls while you're in a call. (Others)
  7. Dial the forwarding destination (internal extension or external number).
  8. Tap OK.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

  1. Touch and drag the status bar down on the idle screen.
  2. Tap System Settings.
  3. Tap to enable/disable.

    Your phone does not log any missed calls in your call history.

Voicemail Access

Check your voicemail from your phone.

  1. Tap .
  2. Dial your password (default 0000).

    Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

  1. Tap .
  2. Tap the desired contact.
  3. Tap .
  4. Select Send to desktop.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

This phone does not support this feature.

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, tap More > Transfer.
  2. Change the transfer mode to Attended.
  3. Dial the transfer destination (internal extension or external number).
  4. Tap the Send softkey.
  5. Speak to the destination party.
  6. Tap the Transfer softkey.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, tap More > Transfer.
  2. Select Blind as the transfer mode.
  3. Dial the transfer destination (internal extension or external number).
  4. Tap the Send softkey.

    To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Tap the Hold softkey.
  2. Tap the Unhold softkey to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Tap .
  2. Select Sound > Ringtone.
  3. Select the desired ringtone (highlight to sample ringtones).
  4. Tap OK.

    This phone supports silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

  • To presence monitor, a system admin must enable this feature on your phone.
  • The lines you want to presence monitor must be speed dial assignments on your phone.
  • The number of contacts you can presence monitor is limited the number of line keys on your phone.

Supported Features

See what features are supported on your phone.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Reject
  • Hold
  • Multi-way Calling (on the g.729 codec Grandstreams are only able to join conference calls)
  • Anonymous Call Rejection
  • Call Waiting
  • On-hook Dialing
  • Speakerphone

User Interface Features

  • Call Logs
  • LDAP Directory (not centrally provisionable)
  • Electronic Hook Switch (EHS)
  • On Device Directory
  • Adjustable Ringer Volume
  • Bluetooth

Feature Keys

  • 6 SIP Accounts
  • 6 Virtual Upper Multifunction Keys
  • 6 Virtual Dedicated Line Keys
  • On Device Speed Dial Edit
  • Voicemail Button
  • Mute Button

Display

  • Color Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Busy Lamp Field (BLF)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • PC Connection
  • Web Interface Provisionable
  • On Device Ethernet (PoE)

Hardware

  • Wired Headset

Provisioning

  1. Verify you have created a device profile.
  2. Verify you have assigned the phone's MAC address to the device profile.
  3. Verify you have properly plugged in the phone.

From the Web UI

Learn how to provision your phone from the web UI.

  1. Press .
  2. Select About Phone and then write down the phone's IP Address.
  3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
  4. Enter admin as the username and the password.
  5. Go to Maintenance > Upgrade.
  6. Enter ‹domain›.onjive.com/p for the Config Server Path.

    Replace ‹domain› with your unique domain (found in parentheses at the top of the admin portal dashboard).

  7. Press Save > Reboot > OK.
If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.