Cisco 7960 - EOL


Learn how to do the most common functions on your phone.

  • Are you a visual learner? Watch this video playlist.
  • For a more in-depth look at your phone, please see the manufacturer's user manual.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

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There is only one type of forwarding for this device – all incoming calls will be forwarded.
  1. Press the C FwdALL softkey.
  2. Dial the forwarding destination (internal extension or external number).
  3. Press the Accept softkey.
To disable call forwarding, press the CFwdALL softkey again.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

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  1. Press .
  2. Select Call Preferences > Do Not Disturb.
  3. Select Yes or No to enable/disable.
  4. Press the Save softkey.

Voicemail Access

Check your voicemail from your phone.

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  1. Press .
  2. Dial your password (default 0000).

    Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

  1. Press Checkmark key > Call Preferences > Speed Dial Lines.
  2. Scroll to the desired speed dial line and press the Edit softkey.
  3. Enter label and the internal extension or external phone number.
  4. Press the Accept softkey.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

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  1. While on an active call, press Confrn softkey.
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  4. Press the Join softkey.

Transfer A Call

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

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  1. While on an active call, press More > Trnsfer.
  2. Dial the transfer destination (internal extension or external number).
  3. Speak to the destination party.
  4. Press the Trnsfer softkey again.

Blind Transfer

Transfer a call to another party without speaking to them first.

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  1. While on an active call, press More > BlindXfr.
  2. Dial the transfer destination (internal extension or external number).

    Tip: To transfer a call directly to voicemail, dial 0 + extension.


Place a call on hold while you take some time to look up an answer to a question or answer another call.

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  1. Press the Hold softkey.
  2. Press the Resume key to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press .
  2. Select User Preferences > Rings.
  3. If there are multiple lines assigned to the device, select the line you wish to modify.
  4. Select the desired ringtone (press Play to sample ringtones).

    Note: This phone supports silent ringtones.

  5. Press the Select softkey.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

This device does not support this feature.

Supported Features

See what features are supported on your phone.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Intercom (* + ext)
  • Hold
  • Multi-way Calling
  • Reject
  • Call Waiting
  • On-hook Dialing
  • Speakerphone

User Interface Features

  • Call Logs
  • Ring Tone Permanence
  • Adjustable Ringer Volume

Feature Keys

  • 6 SIP Accounts
  • 6 Upper Multifunction Keys (supports line assignments)
  • Voicemail Button
  • Mute Button
  • On Device Speed Dial Edit


  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • PC Connection


  • Digital Sidecar w/28 Programmable Keys (supports line assignments)
  • Up to 2 Sidecars
  • Wired Headset


Cisco has discontinued this phone and is no longer providing firmware updates. Jive has limited ability to support this device. Please contact Customer Support to provision this phone.

Factory Reset

Factory resetting a phone is an advanced process and can result in more issues if done incorrectly. Please follow the instructions found in the Customer Center (login and permissions required) or contact Customer Support if you need additional assistance.