Cisco 7941


Learn how to do the most common functions on your phone.

Cisco has discontinued this phone and is no longer providing firmware updates. Jive has limited ability to support this device and will be putting it on End of Life (EOL) very soon. Upon EOL, this device will no longer be supported on the platform.
  • Are you a visual learner? Watch this video playlist.
  • For a more in-depth look at your phone, please see the manufacturer's user's manual.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

There is only one type of forwarding for this device – all incoming calls will be forwarded.
  1. Press the CFwdALL softkey.
  2. Enter the internal extension or external number to which calls will be forwarded.
  3. Press the EndCall softkey (to disable call forwarding, press the CFwdALL softkey again).

    While your phone rings, press the CallFwdBusy softkey to forward the incoming call to another person.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

  1. Press the DND softkey to enable/disable.

Voicemail Access

Check your voicemail from your phone.

  1. Press .
  2. Dial your password (default 0000).

    Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

Please contact your system administrator regarding your speed dial assignments.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

  1. While on an active call, press the More > Confrn softkeys.
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  4. Press the Confrn softkey.

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, press the Transfer softkey.
  2. Dial the internal extension or external number.
  3. Speak with the destination party.
  4. Press the Transfer softkey.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, press the Transfer softkey.
  2. Dial the internal extension or external number.
  3. Press the Transfer softkey before the destination party answers.

    To transfer a call directly to voicemail, dial 0 + extension.


Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Press the Hold softkey.
  2. Press the Line key to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press .
  2. Select User Preferences > Rings.
  3. If there are multiple lines assigned to the device, select the line you wish to modify.
  4. 4. Select the desired ringtone (press the Play softkey to sample ringtones).
  5. Press the Select softkey.

    This device does not support silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

  • To presence monitor, a system admin must enable this feature on your phone.
  • The lines you want to presence monitor must be speed dial assignments on your phone.

Supported Features

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy (press the softkey to forward the incoming call to your voicemail)
  • Intercom (* + ext)
  • Anonymous Call Rejection
  • Hold
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • On-hook Dialing
  • Stutter Tone
  • Speakerphone

User Interface Features

  • Call Logs
  • Ring Tone Permanence
  • Adjustable Ringer Volume

Feature Keys

  • 2 SIP Accounts
  • 2 Upper Multifunction Keys (supports line assignments)
  • Mute Button
  • Voicemail Button


  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Busy Lamp Field (BLF)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • PC Connection


  • Wired Headset


Please contact Customer Support to provision this phone.