Cisco 7861


Learn how to do the most common functions on your phone.

  • Are you a visual learner? Watch this video playlist.
  • For a more in-depth look at your phone, please see the manufacturer's user manual.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

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Tip: If you need to forward a single call to your voicemail, press the Decline softkey while your phone rings.
  1. Press .
  2. Select User Preferences > Call Preferences.
  3. Highlight the desired forwarding type (make sure call forwarding is turned on).
    • Forward All : Forwards all incoming calls.
    • No Answer : Forwards all unanswered incoming calls.
    • Busy : Forwards all incoming calls while you're in a call.
  4. Dial the forwarding destination (internal extension or external number).
  5. If you selected No Answer , enter how many rings to wait before forwarding.
  6. Press the Set softkey.
To disable call forwarding, change the Call Forward Mode to Off.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

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  1. Press the DND softkey to enable.

    Your phone logs any missed calls in your call history.

To disable DND, press the Clr DND softkey.

Voicemail Access

Check your voicemail from your phone.

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  1. Press .
  2. Dial your password (default 0000).

    Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

Please contact your system admin regarding your speed dial assignments.

This phone does not support this feature.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

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  1. While on an active call, press .
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  4. Press again.

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

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  1. While on an active call, press .
  2. Dial the transfer destination (internal extension or external number).
  3. Speak to the destination party.

    Tip: To cancel a warm transfer and go back to the original call, look for the Cancel or EndCall softkey.

  4. Press again.

Blind Transfer

Transfer a call to another party without speaking to them first.

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  1. While on an active call, press the softkey.
  2. Select the blindxfer softkey.
  3. Dial the transfer destination (internal extension or external number).

    Tip: To transfer a call directly to voicemail, dial 0 + extension.


Place a call on hold while you take some time to look up an answer to a question or answer another call.

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  1. Press .
  2. Press the Resume softkey to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

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  1. Press .
  2. Select User preferences > Audio Preferences > Ext(n).
  3. Select the desired ringtone (press Play to sample ringtones).

    Note: This phone supports silent ringtones.

  4. Press the Set softkey.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

  • To presence monitor, a system admin must enable this feature on your phone.
  • The lines you want to presence monitor must be speed dial assignments on your phone.
  • The number of contacts you can presence monitor is limited the number of line keys on your phone.

Supported Features

See what features are supported on your phone.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Reject
  • Hold
  • Anonymous Call Rejection
  • Multi-way Calling
  • Call Waiting
  • On-hook Dialing
  • Speakerphone

User Interface Features

  • Adjustable Ringer Volume
  • On Device Directory
  • LDAP Directory
  • Call Logs
  • Electronic Hook Switch (EHS)

Feature Keys

  • 16 SIP Accounts
  • 16 Upper Multifunction Keys (supports line assignments)
  • Voicemail Button
  • Mute Button
  • On Device Speed Dial Edit


  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Shared Line Appearance (SLA)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • PC Connection
  • Secure Provisioning
  • Cisco Multicast (up to two group subscriptions supported)
  • Web Interface Provisionable


  • Attached Sidecar w/16 Programmable Keys
  • Wired Headset (utilizes AUX port and headset jack. EHS must be enabled)


  1. Verify you have created a device profile.
  2. Verify you have assigned the phone's MAC address to the device profile.
  3. Verify you have properly plugged in the phone.
Restriction: Jive only supports Cisco 78xx models with PID VID 3PCC or 3PW below the SKU number.

From the Phone Menu

Learn how to provision your phone from the phone menu.

Note: If you are prompted to enter a User password after booting up the phone, select Skip to proceed.
  1. Press .
  2. Select Device administration > Profile rule.
  3. Enter http://‹domain›$MA for the Profile Rule.

    Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin portal dashboard).

  4. Press Resync.
If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

From the Web UI

Learn how to provision your phone from the web UI.

  1. Press .
  2. Select Status > Network status and then write down the phone's IP Address.
  3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
  4. Click Admin Login > advanced.
  5. If you're prompted to enter a password, enter your Device Admin Password.

    Tip: To find your password, log in at and then click Security in the left sidebar.

  6. Go to Voice > Provisioning.
  7. Enter the following Configuration Profile settings:
    Option Description
    Provision Enable Yes
    Profile Rule http://‹domain›$MA
    Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin portal dashboard).
  8. Click Submit All Changes.
If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Reset Secure Provisioning

After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

  1. Log in at
  2. Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
  3. From Hardware > Reset Secure Provisioning, click Reset.