HELP FILE

AudioCodes 405HD

Quickstart

Learn how to do the most common functions on your phone.

For a more in-depth look at your phone, please see the manufacturer's user's manual.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

  1. Press the Forward softkey.
  2. Select Features > Forward.
  3. Select the desired forwarding type.
    • Always: Forwards all incoming calls.
    • No Reply: Forwards all unanswered incoming calls.
    • Busy: Forwards calls that arrive when you're already in a call.
  4. Enter the internal extension or external number to which calls will be forwarded.
  5. If you selected No Reply, enter how many rings to wait before forwarding.
  6. Press the Select softkey (to disable call forwarding, press the Disable softkey).

    While your phone rings, press the Forward softkey to forward the incoming call to another person.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

Calls are logged in your missed calls.
  1. Press the DND softkey to enable/disable.

Voicemail Access

Check your voicemail from your phone.

  1. Dial *99.
  2. Dial your password (default 0000).

    Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

Please contact your system administrator regarding your speed dial assignments.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

  1. While on an active call, press the Conf softkey.
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  4. Press the Conf softkey.

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, press the New Call softkey.
  2. Dial the internal extension or external number.
  3. Speak with the destination party.
  4. Press the Trans softkey.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, press the BXfer softkey.
  2. Dial the internal extension or external number.
  3. Press the Trans softkey.

    To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Press .
  2. Press the Resume key to retrieve the call.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press Menu.
  2. Select Settings > Ring Tone.
  3. If there are multiple lines assigned to the device, select the line you wish to modify.
  4. Select the desired ringtone (highlight to sample ringtones).
  5. Press the Save softkey.

    This device does not support silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

  • To presence monitor, a system admin must enable this feature on your phone.
  • The lines you want to presence monitor must be speed dial assignments on your phone.

Supported Features

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Reject
  • Hold
  • Multi-way Calling
  • Call Waiting
  • On-hook Dialing
  • Speakerphone
  • Stutter Tone

User Interface Features

  • Call Logs
  • LDAP Directory
  • On Device Directory
  • Adjustable Ringer Volume

Feature Keys

  • 1 SIP Account
  • Voicemail Button
  • Mute Button
  • On-device Speed Dial Edit

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Busy Lamp Field (BLF)
  • Caller ID (CID)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • PC Connection
  • Web Interface Provisionable

Hardware

  • Wired Headset

Provisioning

  1. Verify you have created a device profile.
  2. Verify you have assigned the phone's MAC address to the device profile.
  3. Verify you have properly plugged in the phone.
  1. Press the Menu key.
  2. Select Status > Network Status and then write down the phone's IP Address (it may scroll to display the entire address).
  3. Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
  4. Log in with: Username = admin and Password = 1234 or 12345.

    If this password is not accepted, contact Customer Support for assistance.

  5. Go to Management > Automatic Update > Automatic Provisioning.
  6. Enter http://‹domain›.onjive.com/p for the Server URL.

    Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

  7. Select Check Now > Ok > Ok.
If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.