HELP FILE

Aastra 9143i

Quickstart

Learn how to do the most common functions on your phone.

For a more in-depth look at your phone, please see the manufacturer's user's manual.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

  1. Press the Options key.
  2. Select Call Forward.
  3. Scroll to the desired mode and select Change.
    • All: Forwards all incoming calls.
    • No Answer: Forwards all unanswered incoming calls.
    • Busy: Forwards calls that arrive when you're already in a call.
  4. Change the state to On.
  5. Enter the internal extension or external number to which calls will be forwarded.
  6. If you selected No Answer, enter how many rings to wait before forwarding.
  7. Select Done and then press # to confirm.
To disable call forwarding, turn Off the call forward mode.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

Calls are not logged in your missed calls.
  1. Press the DND softkey to enable/disable.

Voicemail Access

Check your voicemail from your phone.

Your system administrator can program *99 as a speed dial key for one-touch dialing.
  1. Dial *99.
  2. Dial your password (default 0000).

    Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

  1. Hold down an unprogrammed softkey located at the top of the phone.
  2. Enter the internal extension or external number.
  3. Press the Save softkey.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

  1. While on an active call, press the Conference key.
  2. Dial the internal extension or external number to add to the conference.
  3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
  4. Press Conference again.

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

  1. While on an active call, press the Xfer key.
  2. Dial the internal extension or external number.
  3. Speak with the destination party.
  4. Press the Xfer key.

Blind Transfer

Transfer a call to another party without speaking to them first.

  1. While on an active call, press the Xfer key.
  2. Dial the internal extension or external number.
  3. Press Xfer before the destination party answers.

    To transfer a call directly to voicemail, dial 0 + extension.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

  1. Press .
  2. Press the Line key to retrieve the call.

    If you have multiple calls on hold or your held call information is not on the screen, press ◄ or ► to view more information about the calls currently on hold.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

  1. Press the Options key.
  2. Select Preferences > Tones > Ring Tones.
  3. If there are multiple lines assigned to the device, select the line you wish to modify.
  4. Select the desired ringtone (highlight to sample ringtones).
  5. Press the Set softkey.

    This device supports silent ringtones.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

  • To presence monitor, a system admin must enable this feature on your phone.
  • The lines you want to presence monitor must be speed dial assignments on your phone.

Supported Features

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Reject
  • Multi-way Calling
  • Call Waiting
  • On Hook Dialing
  • Speakerphone
  • Stutter Tone

User Interface Features

  • Adjustable Ringer Volume
  • Call Logs
  • On Device Directory

Feature Keys

  • 9 SIP Accounts
  • Dedicated Line Keys
  • Upper Multifunction Keys –4 Physical / 12 Virtual (supports line assignments)
  • 3 Physical Line Keys
  • On Device Speed Dial Edit

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Busy Lamp Field (BLF)
  • Time/Date Display (does not support Arizona Timezone)
  • On Screen Message Display

Network & Provisioning

  • Cisco Multicast
  • On Device Ethernet (PoE)
  • PC Connection
  • Web Interface Provisionable

Hardware

  • Wired Headset

Provisioning

Please contact Customer Support to provision this phone.