GoToConnect Support Center is our bold new Contact Center offering that provides you with the data you need to more effectively manage your inbound calls and make outcome-driven decisions that improve the success of your team. With our short and simple setup for your IT team and our plethora of real-time agent and supervisor dashboards, we’ve got everything you need to succeed in these unprecedented times.
Here is what you, as a Supervisor, can do to help your team succeed.
See what data you can gather and use from Contact Center:
1. To see your Supervisor Dashboard:
2. To see all other reports and dashboards:
Note: You must be a GoToConnect user and be assigned the Supervisor role to complete these steps. You will only be able to listen to the active calls of agent's assigned to the queue(s) you are a supervisor over.
Send the Support Center Agent User Guide to all your remote agents so they can: