System Requirements for Agents
These minimum hardware, browser, and network configuration requirements apply to computers that GoTo Resolve agents use to support their end users.
- Browser Requirements
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- Desktop
- The latest version of Chrome, Firefox, Edge, or Safari.
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- Android
- The latest version of Chrome.
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- iOS
- The latest version of Safari.
- Desktop Console Requirements
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- Windows
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- Windows 10 1809 and above
- Intel Core processor (or above) that supports SSE2
- Although 8 GB RAM is enough in most setups, 16 GB RAM is recommended
- macOS
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- macOS BigSur (11) and above
- Although 8 GB RAM is enough in most setups, 16 GB RAM is recommended
Agent Mobile Requirements
Android
- Android 9.0 or above (the latest Android version recommended)
- Dual-core CPU (Quad-core recommended)
- 1 GByte RAM (2 Gbyte recommended)
- 30 MByte free space
- Internet connection with minimum 0.5 Mbps bandwidth (4G/LTE or equivalent WiFi recommended)
- The latest version of Chrome
iOS
- iOS 13 or above
- 140 MByte free space
- Internet connection with minimum 0.5 Mbps bandwidth (4G/LTE or equivalent WiFi recommended)
Article last updated: 30 June, 2023