How do I Add Comments to a Ticket in the Console?
Comments generally contain important additional information for agents about the end user's issue.
Remember: This feature is not available with a Free subscription. Check out which subscription you need to get the most of GoTo Resolve.
Results: Your comment is added to the ticket, no need to save it.
Tip: You can set up alerts when a ticket is created or modified. See How do I set up email notifications in GoTo Admin?
How to edit a comment?
You may want to edit or delete one of your existing comments. Here's how:
Article last updated: 24 October, 2023