User Guide

GoTo Application Early Access Program

Join the open beta and get started with the new GoTo Application!

1About the GoTo Application Open Beta Early Access Program

The GoTo Application is an always on collaboration workplace with one point of access for all communication needs including messaging, meetings, voice, trainings, webinars, and larger events. We are still developing the full-fledged application, but you can use GoToMeeting as part of the open beta!


As part of the open beta, you'll get access to our new GoTo Application and features (such as breakouts), provide feedback on your experience, and stay up to date as new collaboration solution get added.

2Download the app

Download the GoTo Application to start joining and hosting meetings! If you do not want to download the desktop app, you can manage your meetings at https://app.goto.com/meetings on a Google Chrome or Microsoft Edge Chromium browser.

  1. Log in to your account at https://global.gotomeeting.com.
  2. Click the Settings icon in the left menu.
  3. Click GoTo App.
  4. Enable Use the new GoTo and click Get the GoTo app.
  5. You'll be taken to a new browser page. Click Download the app and go through the installation flow.
  6. Once installed, sign in to your GoToMeeting account. You're all set to use the new GoTo app!

If this setting is grayed out, the admin may have disabled the new experience. Please reach out to your account admin -- they may need to enable the setting.

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The GoTo Opener is the "helper" application that launches you into active meetings. It will run each time you join or start a session in order to connect you to your meeting.
We recommend you keep the classic version of GoToMeeting installed on your computer especially if you are a webinar or training user.

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Download GoTo App from GoToMeeting Hub

3See account overview

From the main screen, you can schedule, start, and manage meetings.

Meetings Overview

4Create a meeting

To schedule a one-time or recurring meeting, click Create meeting.

Create a New Meeting

5Start or join a meeting

There are several way you can start your own meeting and join other meetings. In the meeting invite (sent via email, chat, etc.) click the meeting link. Alternatively, you can join from GoTo.

Start or Join a Meeting

6Use meeting features

Make the most out of your meetings with these features! Please note that there are some features not available in the GoTo Application at this time. Please check the FAQs section for what's coming soon!

Meeting Features Labeled

7View FAQs

Go through the frequently asked questions about the GoTo Application.

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We recommend you keep the classic version of GoToMeeting installed on your computer especially if you are a webinar or training user. If you uninstalled it already and want to opt out of the Early Access Program, you will have to install it again.
We are working on adding webinar, training, messaging, voice, and more throughout 2021. If you are a GoToConnect, GoToWebinar, or GoToTraining user, you will see them become available in the app later this year.
If you have a GoToWebinar and/or GoToTraining license, you can access them directly from the product.
Yes, the GoToMeeting mobile app is still available for iOS and Android users.
During the Early Access Program Open Beta, the following features are not supported.
  • Drawing tools
  • Audio sharing -- Include media sound playing from presenter's computer
  • Open presenter mode -- Allow any attendee to take presenter role.
  • Expand/collapse panes.
  • Remote Control (keyboard/mouse control)
  • Local recording

Most of these features are targeted for the next release in September. Please check the additional FAQs on what's coming in September.
The following features are targeted for the end of November. Please note that this list is not finalized and may change.
  • Audio sharing.
  • Ability to use Remote Control (keyboard/mouse control).
  • Drawing tools.
  • Local recording.
We support the latest 3 versions of the following browsers.

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8Opt out of the open beta

You can opt out of the open beta and continue using the classic GoToMeeting app to host and join meetings.

  1. Log in to your account at https://global.gotomeeting.com.
  2. Click the Settings icon in the left menu.
  3. Click GoTo App.
  4. Disable Use the new GoTo.
  5. The next time you join or host a meeting, you will be launched in the classic GoToMeeting desktop app or browser.

9Give feedback

Your feedback helps us improve the experience of the GoTo Application and allows us to understand how we can make it more user centric. Please provide your feedback here or directly from the app itself. Thank you!

  1. Open the GoTo Application.
  2. Click your Profile icon and Feedback.
  3. Once the form is filled out, click Send.
If you need additional help, please reach out to your account manager or contact us.
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