HELP FILE


Come posso usare le code di chat?

Use the chat feature in your agent dashboard to communicate with customers using SMS text or Webchat from your company website(s). Available for GoTo Contact Complete only.
Prima di iniziare: You must be a GoTo user and be assigned the agent role. Le code SMS e Webchat devono essere abilitate dal tuo amministratore.
  1. Log in to the softphone app.
  2. Select .
  3. Select Ready for Calls.
  4. Select the Chat conversations tab.
  5. Da Conversazioniverrà visualizzato l’elenco di tutte le i chat assegnate e non assegnate. Scegli quello che desideri fare:
    Choose: Come procedere a:
    Assign a chat Scegli una chat attiva su cui intervenire. Invia un messaggio al contatto per assegnarlo a te stesso.
    Tip: You can determine if the chat conversation is Webchat or SMS by the tag next to the queue name.
    Send an attachment

    (Solo chat SMS)

    Select the paperclip icon to send an MMS file.
    Tip: MMS files include images, videos, pdfs, etc. You can send up to 5 files in a single message with a maximum size of 2MB per file.
    Edit a contact Select the pencil icon next to the contact or phone number to make changes to their information.
    Passaggio dalla chat alla chiamata

    (Solo chat SMS)

    Select the phone icon on the top right to switch from chat to call.
    Passaggio dalla chat alla riunione

    (Solo chat SMS)

    Select the video icon on the top right to switch from chat to meeting. Then select a meeting room, choose Copy invite Link or Copy meeting ID, and send to contact.
    View conversation history Select the history icon on the top right to view all previously resolved conversations with this contact.
    Add a tag Select + Add tag to select an existing tag or create a new tag to an active conversation or a resolved conversation (in conversation history).
    Unassign a chat Select the more icon (three dots) on the top right to unassign a chat from yourself.
    Close out a chat Seleziona una chat attiva da risolvere. Select Resolve to close out an assigned chat.