View agents by products - GoToAssist Service Desk Support

View agents by products

You can use the filters in the GoTo Admin Center (classic) to view agents by the products assigned to them as follows:

Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
Select Manage Users on the menu in the navigation menu.
Use the "Filter category" drop-down menu and select Products.
Use the "Filter by" drop-down menu and in the "By Product" section, select your desired product (e.g., GoToAssist Remote Support v5 - Concurrent).

View and end shared sessions (clear a concurrent license)

Sign in to the GoTo Admin Center (classic) at https://admin.logmeininc.com.
Select Manage Shared Sessions in the navigation menu.
All current shared sessions, the name of the agent, and their email address is displayed.
To end a shared session, select one or more sessions and select End session.
When prompted, select End session to confirm.