System Requirements
Get to know the recommended system settings to have GoToAssist Service Desk run smoothly on your devices.
Service Desk agents can create and manage their incidents from their desk or on-the-go by using the desktop Web App or the mobile app for iOS. Additionally, customers can use the Web App to submit incidents using the customer portal.
Use the Web App for agents and customers
The following are required to use the Service Desk Web App as an agent or customer:
Important: Agents must have an active GoToAssist Service Desk agent seat (free trial or paid subscription).
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| Web Browsers: |
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Use the iOS app for agents
The following are required for agents to use the Service Desk App for iOS:
Important: Agents must have an active GoToAssist Service Desk agent seat (free trial or paid subscription).
| Mobile Operating System: |
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| Mobile Device: |
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| Internet Connection: |
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| Mobile App: |
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Related
Welcome to GoToAssist Service Desk
Article last updated: 27 September, 2022
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