Account password changes must occur by logging in to the user's My Account profile at https://myaccount.logmeininc.com and changing within Sign In & Security in the navigation menu.

If the user does not remember their current password, they can request a password reset and follow the steps to change their account password. Please note that it is required that they verify their login when resetting the account password to ensure the safety and security of the account.

If the user listed on your account is no longer with the company, and you want to keep the account history but cannot log in to the user's account, select Contact Support in this article for further assistance.

Some user accounts are enabled to use single sign-on, which allows them to log in using their company credentials to access their GoTo products. For these accounts, user account password changes must occur at the company's Identity Provider level. For further assistance, please contact your company administrator.