How do I change the status of my users in the GoTo Admin Center (classic)?
Depending on the actions you take against a user's account in the GoTo Admin Center (classic), the user's account status will reflect as Invite sent, Active, Inactive, or Suspended. Listed below are actions and their outcomes that will affect the user's status. If desired, you can choose to disable change notifications so users are not notified of product(s) and/or role changes made to their account.
| Actions Taken | Product Logo(s) Displayed | User Status | Outcome |
|---|---|---|---|
| New user is added by an account admin or manager | Hollow product logo(s) |
Invite sent (# of times invitation was sent)
Note: Users with OpenVoice assigned may be listed as "Invite sent" but actively using their account
|
User has not yet signed in to their new account- you can resend the Welcome email to remind them sign in |
| User has signed in and authenticated with their account within the last 30, 60, or 90 days (based on your user inactivity timeout settings) | Filled product logo(s) |
Active | User has an active role and/or product assigned |
| User has not signed in or authenticated with their account within the last 30, 60, or 90 days (based on your user inactivity timeout settings) | Filled product logo(s) |
Inactive | User has activated their account and has an active role and/or product assigned but they have not signed in to their account within the last 30, 60, or 90 days – if the user forgot their password, they can learn how to reset it |
| User has accepted an invitation to transfer their user profile (containing their currently assigned product) to another GoTo admin's account | No product logos | Suspended | User no longer has an active role and/or product assigned in your account as they have been transferred to another admin's account – learn more about transferring to a different account |
| User has declined an invitation to transfer to your account | No product logos | Suspended | User has no active role and/or product assigned in your account because they declined to transfer and still remain active on another admin's account – learn more about transferring to a different account |
| Admin or manager removes all products (but account admin or manager role is still enabled) | No product logos | Active | User has an active account admin or manager role but no products assigned |
| Admin or manager removes all roles and products | No product logos | Suspended | User remains on the account but cannot sign in to access the Admin Center or any products – learn more about suspending user accounts |