Feature comparison: Windows vs. Mac
Learn about they key differences of using a Windows or a Mac when it comes to the various features of GoToAssist Remote Support v4.
The GoToAssist Remote Support v4 agent desktop app delivers features and tools that help provide the best possible support experience for agents and their customers. In-session features and tools may vary, depending on the agent's account permissions, as well as the operating system from which the agent is hosting and the customer is joining.
Hosting from a Windows computer
| Session Features | Joining from Windows | Joining from Mac |
|---|---|---|
| Share agent's screen |  |
 |
| View customer's screen | |
|
| Use remote control*** | |
|
| Chat with customer | |
|
| Transfer files*** | |
|
| Retrieve remote diagnostics | |
|
| Record screen sharing*** | |
|
| Use drawing tools | |
|
| Send Ctrl+Alt+Del | |
N/A |
| Reboot | |
|
| Reboot in Safe Mode | |
|
| Upgrade to run as a service | |
N/A |
| Set up unattended support*** | |
|
| Invite other agents to join (session collaboration) | |
|
| Create session notes | |
|
Note: These features are dependent on the your user group settings or individual user settings, which are set by the administrator.
Hosting from a Mac
| Session Features | Joining from Windows | Joining from Mac |
|---|---|---|
| Share agent's screen | |
|
| View customer's screen | |
|
| Use remote control*** | |
|
| Chat with customer | |
|
| Transfer files*** | |
|
| Retrieve remote diagnostics | |
|
| Record screen sharing*** | |
|
| Use drawing tools | |
|
| Send Ctrl+Alt+Del | |
N/A |
| Reboot | |
|
| Reboot in Safe Mode | |
|
| Upgrade to run as a service | |
N/A |
| Set up unattended support*** | |
|
| Invite other agents to join (session collaboration) | |
|
| Create session notes | |
|
Note: These features are dependent on the your user group settings or individual user settings, which are set by the administrator.
Article last updated: 26 October, 2022
You are viewing the latest version of this article.