Changing your sign-in experience
At the end of March 2025, we have updated the way you sign in to GoToAssist Remote Support v4 to make it similar to how you sign in to other GoTo products. This change does not impact any functionality in the product.
You can sign in to GoToAssist Remote Support v4 either on the website or by starting the installed app. You also have to sign in when you deploy an unattended support app on a device.
Sign in to the website
When you sign in at https://up.gotoassist.com, you are redirected to the sign-in page:
After successfully signing in, you see the Dashboard. From here, you can start the GoToAssist Remote Support v4 app by selecting Start session under Start a support session. The GoToAssist Remote Support v4 app opens in a separate window.
For detailed information on signing in, see Sign in to GoToAssist Remote Support v4.
Sign in from the installed app
When you start the GoToAssist Remote Support v4 app on your computer, the sign-in page now opens in your default browser.
You can close that browser tab and switch to your app, which opens in a separate window.
Sign in after deployment
Agents can deploy an unattended support app directly on a device that they want to make accessible remotely. When an agent downloads the unattended app at https://fastsupport.gotoassist.com/unattended and runs it, they have to sign in to associate the device with their account. The sign-in page opens in your default browser.
For more information on unattended access, see Set up unattended access.