Note that if you are an IT Admin planning to re-install the GoTo Opener using the multi-user MSI again, you need to complete only Step #1 for Windows or Mac. In all other cases, we highly recommend completed all steps to ensure a full uninstall.

1. Remove the application.

   Use Programs and Features to uninstall the application. Depending on the way in which is was first installed when you first installed it, it will be listed as either "GoTo Opener" or "Citrix Online Launcher".

   Note: This process will vary depending on your operating system; typically it involves opening Programs & Features, right-clicking the application and selecting "Uninstall" or "Remove". Visit the Microsoft support site for your operating system's uninstall instructions.
   1. Go to "C:\Users\laurare\AppData\Local\Citrix\Plugins\104", and delete "npappdetector.dll".
2. Delete cookies and locally stored data.

   Lastly, you should clear the cached data and cookies from your web browser. This step is particularly important if you expect to use GoTo products again in the future.

   • When clearing Google Chrome, select "the beginning of time," then select "Cookies and other site data". Learn how here.
   • When clearing Mozilla Firefox, select "Cookies". Learn how here.
   • When clearing Internet Explorer, select "Cookies" and "Temporary Internet files". Learn how here.
   • When clearing Microsoft Edge, select "Cookies and saved website data". Learn how here.
3. If desired,
   1. Open Windows Explorer.
   2. Go to "C:\Users\<username>\AppData\Local\Temp", or enter "%tmp%" in the address bar.
   3. Open "LogMeInLogs" (if it appears there) and delete the "GoToOpenerMsi" directory and the "ClickOnceGoToOpener.log" and "GoToOpener.log" files (if they appear there).
   4. Open "CitrixLogs" (if it appears there) and delete the "DownloaderAppMsi" directory and the "ClickOnceStarter.log", "WebDeploymentPluginInst.log" and "DownloaderApp.log" files (if they appear there).
   5. Go to "C:\Users\laurare\AppData\Local\Citrix\Plugins\104", and delete "npappdetector.dll".
   6. Clear your Recycle Bin.

1. Remove the application.
   1. Open the Finder.
   2. Go to "/Users/<username>/Library/Application Support/GoToOpener" (if it appears there).
   3. Right-click "GoToOpener.app" and select "Move to trash".
   4. Go to "/Users/<username>/Library/Applications/Utilities/CitrixOnline" (if it appears there).
   5. Right-click "CitrixOnlineLauncher.app" and select "Move to trash".
   6. Go to /Users/<username>/Library/Internet Plug-Ins.
   7. Right-click "CitrixOnlineWebDeploymentPlugin.plugin" and select "Move to trash" (if applicable)
2. Clear the log files.
   1. Back in the Finder, go to "Users/<username>/Library/Logs".
   2. Right-click "com.logmein.GoToOpener" and select "Move to trash" (if it appears there).
   3. Right-click "com.citrixonline.WebDeployment" and select "Move to trash" (if it appears there).
3. Clear your Trash folder.

   Check for any "leftover" apps that might have been missed.

   1. Open Terminal.
   2. Type the command "open citrixonline://".
   3. If it says "The file .../citrixonline: does not exist." you're done.
   4. If a launcher app opens, then right-click the app icon in the dock. Select "Options > Show in Finder. Delete the launcher app in the Finder, then empty your Trash again. Repeat this process until you see "/citrixonline: does not exist".
4. Delete cookies and locally stored data.
   Lastly, you should clear the cached data and cookies from your web browser. This step is particularly important if you expect to use GoTo products again in the future.

   1. When clearing Google Chrome, select "the beginning of time," then select "Cookies" and "Cached images and files". Learn how here.
   2. When clearing Mozilla Firefox, select "Cookies" and "Cache". Learn how here.
   3. When clearing Apple Safari, select "Remove" or "Remove all". Learn how here.

Note that uninstalling this "helper" application is NOT recommended if you plan to join future sessions, as it can create odd download behavior the next time you join a session. Instead, it is recommended that you update to the newest version of the app (the GoTo Opener).

However, if it is necessary for you to uninstall this application, you can do so easily. Note that the process for uninstalling the desktop application from a computer varies depending on the computer's operating system. See your operating system's user manual for more information.

1. Open Programs and Features.
2. Right-click "Citrix Online Launcher".
3. Select Uninstall, then click Yes when prompted.

   

1. Open Finder.
2. Go to Macintosh HD > Users > admin > Applications > Utilities > CitrixOnline.
3. Right-click the "CitrixOnlineLauncher" file and select Move to Trash.
4. Right-click the Trash icon in the menu bar and select Empty Trash.