Comment configurer une campagne texte ?
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Create SMS and MMS campaigns to send custom messages customers in bulk. Available for Customer Engagement Customers only.
Before you begin:
You must be set up as a user and be assigned the manager role.
Customize your settings before you create a campaign.
Text campaigns require a phone number. You can use a phone number in your account,
order a new phone number, or
port a phone number from a previous carrier to use with your campaign.
- Write your message you would like to send. The following features are available to customize your campaign:
Note: Messages longer than 160 characters will be split into multiple messages.
Choice Description Message Assistant Select the 
icon to use Message Assistant. Message Assistant will generate a customized message for you based on what your message is about, the tone and campaign type.
Notice: By enabling Message Assistant in your settings, you understand and agree the use of this feature is subject to the GoTo AI Terms.Templates Select the 
icon use an existing template or save your current message as a template for future use.Variables Select the 
icon and use contact and company variables to personalize your campaign messages.Surveys Select the 
and choose an existing survey to add to your text campaign. If you haven't created a survey or need to create a new one, click here for instructions.Attachments Select the 
icon to add MMS files into your campaign message.
Note: You can send up to 10 files in a single message with a maximum size of 2MB per message.Links Select the
and add URL links to your text campaigns and decide how the URL links are displayed and presented to recipients. Enable
shorten track link to convert URL links into click-track links for click metrics.
Note: See the click metrics on the campaign overview page.
What to do next:
- To view a campaign's performance and details, navigate from and select the desired campaign to see the text campaign overview page.
- All recipient responses will be available to interact with in the Inbox located in the left navigation menu.