1. Sign in to GoTo Admin.
2. From > Direct extensions, select the direct extension that needs changes made.
   Tip: Select to export all the extensions into a single file list.
3. From Overview, change the name or extension number, see who is assigned to this extension, and where this extension is being used.
   Note: Some extension numbers are reserved. See Which extensions are reserved?
4. From Settings, change the following:
   • General: Choose the general settings such as extension number, name, shared line, omit from directories, language, region, and inbound and outbound call options.
     Note: If you are looking to add or change the caller ID for the phone number and not just this direct extension, see How do change my caller ID?
   • Recording: Choose call recording preferences if recording is enabled on your system.
   • Voicemail: Choose the voicemail password and other settings such as message retrieval, greeting, voicemail email notifications to one or more email addresses, and transcription preferences.
     Note: Language is NOT automatically detected when the voicemail transcription setting is enabled. Voicemail transcriptions are currently available in English and Spanish only. Transcription will be shown in the language set for the line or if the set language is unsupported, the transcription will be attempted in English. Users also have the option to set up voicemail transcription for their own line.
   • Virtual Fax: Choose if this extension should receive virtual faxes to an email or use a fax adapter. You can only send faxes to a single email address. If you need to deliver your faxes to a group, use an email alias (e.g., sales@guthrie.com) or create an auto-forward rule in your email client. Watch video.
5. From Find me/follow me, you can view and/or change the settings for ring patterns, call screening options, and what you want to happen if the user does not answer the call.

1. Sign in to GoTo Admin.
2. From Phone System > Ring Groups, select the group that needs changes made.
   Tip: Select to export all the ring groups into a single file list.
3. From Overview, change the name or extension number, see who is assigned to this extension, and where this extension is being used.
   Note: Some extension numbers are reserved. See Which extensions are reserved?
4. From Members, change the following:
   • Direct Extensions: Select Add Line to choose which direct extensions (lines) you want to be part of this ring group. Hover over existing lines and select to remove them.
   • Phone Numbers: Select Add Phone Number to choose which phone numbers you want to receive calls made to this ring group. Hover over existing numbers and select to remove them.
5. From Settings, change the following:
   • General: Choose your general settings such as forwarding preferences, what callers hear while they wait, or if this ring group can receive faxes. Watch video
   • Call Recording: Choose your call recording preferences if recording is enabled on your system.
   • Voicemail: Choose your voicemail password and other settings such as your greeting and notification preferences.
   • Alternate Voicemail Box: Choose if you want to receive voicemails to a box other than the one attached to the ring group.

1. Sign in to GoTo Admin.
2. From Phone system > Virtual fax, select the virtual fax call route that needs changes.
3. Change any of the following as needed:

   Options	Steps
   Name	This is the name used to identify the virtual fax machine in the admin portal. To change the name: From Overview > Details, select Edit details. Edit the Name field as needed. Select Save.
   Extension number	This is the unique three to six-digit number that makes the fax machine dialable. To change the extension number: From Overview > Details, select Edit details. Edit the Extension field as needed. Tip: If you need to change the quantity of extension digits, refer to How do I manage my default phone settings? Select Save. Note: Some extension numbers are reserved. To learn which extension numbers are reserved for other functions, refer to Which extensions are reserved?
   View/edit associated resources	From Overview > Association resources, view where this virtual fax is being used in your phone system (usually a phone number or an extension within a dial plan). Attention: To make changes to the associated dial plan or phone number's setting, select the resource under the Reference column to be taken to its settings.
   Omit from directories	Removes the virtual fax machine from all internal directories. To enable/disable this setting: From Settings > General, enable the setting. Select Save.
   Omit from auto attendant extension dialing	Removes the virtual fax machine from auto attendant extension dialing. From Settings > General, enable or disable the setting. Select Save.
   Email to fax access code	A unique code that authenticates and identifies a virtual fax machine when sending an e-fax. You cannot manually enter an access code; select Reset to generate a new one. The setting can be found in Settings > Email to fax access.
   Overwrite external caller ID	Sets the caller ID for outgoing virtual faxes. You can choose the system default or a caller ID from a phone number on your account. The setting can be found in Settings > Sending > Overwrite external caller ID.
   Successful sent fax notification emails	Note: Supported for faxes sent from email only. Enables email notifications for successful fax from email deliveries—emails are always sent for failed attempts. All notifications are sent to the email address used to send the virtual fax. Note: Email communications will be sent from @fax.goto.com. Please ensure this domain is allowed so that emails are not automatically filtered as spam. The setting can be found in Settings > Sending > Send email to fax success messages.
   Email destination	Defines the email destination for incoming faxes. To receive faxes, you must route a phone number to the virtual fax machine. Note: All notifications are sent to the email address used to send the virtual fax. The setting can be found in Settings > Receiving > Email destination.
   Storage	Allows you to receive large faxes (>10MB) in a download link when enabled. The setting can be found in Settings > Receiving > Storage.
   Set permissions	These are sending and receiving permissions for users. Watch video 1. Enable the Store received faxes setting: From Settings > Phones > Voicemail & fax, enable Store received faxes. 2. Add an existing user to enable permissions: Select Settings > Permissions > + Add user. Choose a user from the drop-down list and select Add. Repeat as needed for additional users. 3. Edit specific permissions such as viewing, deleting, and sending virtual fax permissions: From the desired user, select Edit permissions and then enable or disable the settings. Select Save. Repeat as needed for additional users.

1. Sign in to GoTo Admin.
2. From Phone system > Shared voicemail, select the shared voicemail that needs changes made.
3. From Overview, change the name or extension number, see who is assigned to this extension, and where this extension is being used.
   Note: Some extension numbers are reserved. See Which extensions are reserved?
4. From Settings, change the following:
   • General: Choose your general settings such as omission preferences, time zone, and the escape to operator feature.
   • Notifications: Choose your notification preferences such as the destination email(s), enabling voicemail email notifications to one or more email addresses, attaching the voicemail messages to emails, voicemail transcription (English and Spanish only), and deletion settings.
   • Message retrieval: Choose your retrieval preferences such as saying the caller or saying the timestamp.
   • Voicemail greetings: Upload or record your preferred voicemail greeting.
   • Advanced: Choose your password or clear all voicemails permanently.

1. Sign in to GoTo Admin.
2. From Phone System > Conference Bridge, select the bridge that needs changes made.
3. From Overview, change the name or extension number, see which devices are assigned to this extension, and where this extension is being used.
   Note: Some extension numbers are reserved. See Which extensions are reserved?
4. From Settings, change the following:
   • General: Choose your general settings such as omission preferences and region.
   • Security: Choose to set up a participant and/or host pin for security.
   • Participant experience: Choose your participant preferences such as entering on mute, having a waiting room, or announcing new participants.
   • Recording: Choose your call recording preferences if recording is enabled on your system.

Below is a list of all the line settings and their descriptions.

Below is a list of all the ring group settings and their descriptions.

Below is a list of all the virtual fax machine settings and their descriptions. Not available in Brazil and Mexico.

Below is a list of all the shared voicemail box settings and their descriptions. Not available in Brazil and Mexico.

Below is a list of all the conference bridge settings and their descriptions. Not available in Brazil and Mexico.