A voicemail box is pre-built into each user's line and all ring groups. You don't have to do anything to set up your voicemail unless you want to customize the greeting and settings. See Manage Voicemail below for various setting options.
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Shared voicemails are independent voicemail boxes, separate from the voicemail box on a user’s line or a ring group, that can be created and added to a dial plan or to a personal user’s line if they prefer. They allow for multiple users to access and use the same voicemail box rather than each user having their own separate ones.
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