HELP FILE

How do I turn call recording on and off?

    Set up call recording system-wide or for specific phone numbers, lines, ring groups, call queues, or conference bridges.
    Before you begin: You must have admin or super admin permissions.
    About this task: Watch Video Icon
    • It is your responsibility to understand call recording laws for your area.
    • Users who do not have this setup can dial *15 + phone number to initiate call recording for an individual outbound call (this cannot be used mid-call).

    Turn On Call Recording System-Wide

    1. If you are not already, sign in to your admin portal.
    2. From Settings > Phones > Recording, enable or disable recording for incoming and/or outgoing calls.

      Result: If call recording is enabled this way, multiple copies of the call will be recorded.

    3. Click Save when completed.

    Turn On Call Recording For Specific Extensions

    1. If you are not already, sign in to your admin portal.
    2. From Phone System > Phone Numbers, Direct Extensions, Ring Groups, Call Queues, or Conference Bridges, select the specific number or extension you want to change.
    3. From Settings > Recording, enable or disable recording for incoming and/or outgoing calls.

      Result:

      • If you enable call recording system-wide and on an individual line, ring group, or phone number; only one copy of call will be recorded.
      • If you enable call recording system-wide or on a phone number, as well as on an individual call queue; multiple copies of the call will be recorded. The queue will generate a recording that excludes the hold music, where the other recordings will include the hold music.
      • If you enable call recording system-wide or on a phone number, as well as on an individual conference bridge; multiple copies of the call will be recorded. The bridge will generate a recording that starts when the first participant enters and ends when the last participant exits, where the other recordings will be from the perspective of each participant.