Yealink T21P

Quickstart

Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.

Tip: Did you know there’s a GoTo app? You can access your calls, meetings, and messaging anywhere, on any device. Download the GoTo app now!

Are you a visual learner? Watch this video playlist.

Call Forwarding

Automatically forward incoming calls to an internal extension or external number.

Note: If you need to forward a single call, press the Forward softkey while your phone rings.

Press the Menu softkey.
Select Features > Call Forward.
Select your desired forwarding type.
- Always: Forwards all incoming calls.
- No Answer: Forwards all unanswered incoming calls.
- Busy: Forwards all incoming calls while you're in a call.
Dial the forwarding destination (internal extension or external number).
If you selected No Answer, enter how many rings to wait before forwarding.
Press the Save softkey.

What to do next: To disable call forwarding, press the Disable softkey.

Do Not Disturb (DND)

Stop your phone from ringing and send all incoming calls directly to voicemail.

Press the DND softkey.

Your phone logs any missed calls in your call history.

What to do next: To disable DND, press the DND softkey again.

Voicemail Access

Check your voicemail from your phone.

Press the Message key.
Dial your password (default 0000).
Download your Voicemail Menu Guide.

Speed Dial

Assign regularly dialed numbers to additional line keys on your phone.

Press and hold the Line 2 key.
Change Type to Speed Dial.
Enter a Name and Number.
Press the Ok key.

3-Way Calls

Speak with two parties simultaneously by creating a mini-conference call on your line.

While on an active call, press the Conf softkey.
Dial the internal extension or external number to add to the conference.
Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
Press Conf again.

Transfer A Call

Warm Transfer

Place a current call on hold and speak with the destination party before transferring the call.

While on an active call, press the Tran softkey.
Dial the transfer destination (internal extension or external number).
Speak to the destination party.

Tip: To cancel a warm transfer and go back to the original call, tap the Cancel or EndCall softkey.
Press Tran again.

Blind Transfer

Transfer a call to another party without speaking to them first.

While on an active call, press the Tran key.
Dial the transfer destination (internal extension or external number).

Tip: To transfer a call directly to voicemail, dial 0 + extension.
Press Tran before the destination party answers.

Hold

Place a call on hold while you take some time to look up an answer to a question or answer another call.

Press the Hold softkey.
Press the Line key to retrieve the call.

Tip: If multiple calls are on hold on a single line, use the arrow keys to switch between the calls then tap the Resume softkey to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

Modify Ringtone

Choose a new ringtone for your phone or assign a different ringtone to each of your lines.

Press the Menu softkey.
Select Settings > Basic Settings > Ring Tones.
If there are multiple lines assigned to your phone, select the line you wish to modify.
Highlight the desired ringtone (press the Play softkey to sample ringtones).

Note: This phone supports silent ringtones.
Press the Save softkey.

Presence Monitoring

Visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if someone is busy or available.

To presence monitor, a system admin must enable this feature on your phone.
The lines you want to presence monitor must be speed dial assignments on your phone.
The number of contacts you can presence monitor is limited the number of line keys on your phone.

Supported Features

Call Handling Features

Warm Transfer
Blind Transfer
Do Not Disturb (DND)
Call Forward All
Call Forward Busy (call waiting must be disabled)
Call Forward No Answer
Anonymous Call Rejection
Intercom (* + ext)
Hold
Multi-way Calling
Reject
Call Waiting
On-hook Dialing
Speakerphone
Stutter Tone

User Interface Features

Call Logs
On Device Directory
Remote Phonebook/Directory
LDAP Directory
Adjustable Ringer Volume
On Device Call Recording

Feature Keys

2 SIP Account
2 Upper Multifunction Keys (Supports line assignments)
Voicemail Button
Mute Button
On Device Speed Dial Edit

Display

Black & White Display
Message Waiting Indicator (MWI)
Caller ID (CID)
Busy Lamp Field (BLF)
Time/Date Display
On-Screen Message Display

Network & Provisioning

On Device Ethernet (PoE)
One Touch Activation
PC Connection
Cisco Multicast
Web Interface Provisionable
Secure Provisioning

Hardware

Wired Headset

Provisioning

Before you begin:

Verify you have created a device profile.
Verify you have assigned the phone's MAC address to the device profile.
Verify you have properly plugged in the phone.

From the Web UI

Learn how to provision your phone from the web UI.

Tap the Menu softkey.
Select Status and then write down the phone's IP Address.
Open an incognito window in Google Chrome, enter the IP address in the address (URL) bar and then press enter on your keyboard. If the web UI doesn't load, enter https:// before the phone’s IP address.
Enter your Device Admin Password.
Tip:
- To find your password, log in at https://my.jive.com/pbx and then click Security in the left sidebar.
- The password may also be the default password, admin.
Go to Settings > Auto Provision and then enter http://‹domain›.onjive.com/p for the Server URL.

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).
Click Confirm > Autoprovision Now.

What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

From the Phone

Learn on to provision your phone from the phone itself. These steps are for a generic Yealink and some differences may be found within each Yealink phone.

Select Menu.
Select Advanced.
End your Device Admin Password.
Tip:
- To find your password, log in at https://my.jive.com/pbx and then click Security in the left sidebar.
- The password may also be the default password, admin.
Select Auto Provision
Select URL.
Enter http://‹domain›.onjive.com/p for the Server URL.

Note: Replace ‹domain› with your unique domain. PBX Administration (classic) users will find their domain in the parentheses at the top of their portal dashboard. portal users will find their domain in Account Settings.
Select Save.

Note: Depending on the phone, some phone models require the users to select Back or Exit until it asked to save. Some phones have a Save option immediately.

What to do next: If the phone doesn’t automatically reboot, power cycle the device to apply its provisioning settings.

Factory Reset

Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.

Press and hold down the OK button for 10 seconds.
Press OK when it asks if you want to "Reset to Factory?".
Result: The phone will automatically reboot.

Reset Secure Provisioning

After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.

Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
From Hardware > Reset Secure Provisioning, click Reset.

Yealink T21P

Quickstart

Call Forwarding

Do Not Disturb (DND)

Voicemail Access

Speed Dial

3-Way Calls

Transfer A Call

Warm Transfer

Blind Transfer

Hold

Modify Ringtone

Presence Monitoring

Supported Features

Call Handling Features

User Interface Features

Feature Keys

Display

Network & Provisioning

Hardware

Provisioning

From the Web UI

From the Phone

Factory Reset

Reset Secure Provisioning

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