Yealink CP920

Quickstart
Learn how to do the most common functions on your phone. For information not covered below, please refer to the manufacturer’s user guide.
Call Forwarding
Automatically forward incoming calls to an internal extension or external number.
- Press the Menu softkey.
- Select .
- Select your desired forwarding type.
- Always: Forwards all incoming calls.
- No Answer: Forwards all unanswered incoming calls.
- Busy: Forwards all incoming calls while you're in a call.
- Dial the forwarding destination (internal extension or external number).
- If you selected No Answer, enter how many rings to wait before forwarding.
- Press the Save softkey.
Do Not Disturb (DND)
Speed Dial
Assign regularly dialed numbers to additional line keys on your phone.
3-Way Calls
Speak with two parties simultaneously by creating a mini-conference call on your line.
- While on an active call, press the Conf softkey.
- Dial the internal extension or external number to add to the conference.
- Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
- Press Conf again.
Transfer A Call
Warm Transfer
Hold
Supported Features
Call Handling Features
- Warm Transfer
- Blind Transfer
- Do Not Disturb (DND)
- Call Forward All
- Call Forward Busy (call waiting must be disabled)
- Call Forward No Answer
- Call Waiting
- Anonymous Call Rejection
- Intercom (* + ext)
- Hold
- Multi-way Calling
- On-hook Dialing
- Reject
- Speakerphone
- Stutter Tone
User Interface Features
- Call Logs
- LDAP Directory
- On Device Call Recording
- HotDesking
- On Device Directory
- Adjustable Ringer Volume
- On-Device Speed Dial Edit
Feature Keys
- 1 SIP Account
- Mute Button
Display
- Caller ID (CID)
- Message Waiting Indicator (MWI)
- Time/Date Display
- On-Screen Message Display
Network & Provisioning
- On Device Ethernet (PoE)
- One Touch Activation
- PC Connection
- Secure Provisioning
- Cisco Multicast
- Polycom Multicast
- Web Interface Provisionable
Hardware
- External Microphones (wired external mic sold separately)
Provisioning
- Verify you have created a device profile.
- Verify you have assigned the phone's MAC address to the device profile.
- Verify you have properly plugged in the phone.
From the Web UI
Learn how to provision your phone from the web UI.
Factory Reset
Factory resetting a phone is when you restore a device to its original factory settings. This will delete everything that was previously on the device.
Reset Secure Provisioning
After you factory reset a phone, you’ll need to reset secure provisioning from the admin portal so it can reconnect.
- Sign in to PBX Administration (classic) at https://my.jive.com/pbx.
- Click Devices in the left sidebar and then choose the device that needs secure provisioning reset.
- From , click Reset.