HELP FILE

Which file types are supported for MMS on the GoToConnect app?

Below are the file size limitations and supported file types for sending and receiving MMS.

Note: File size restrictions (desktop and mobile):
  • Maximum amount of files sent at once: 10
  • Total file size limit: 2MB
  • Individual file size limit: 1MB
  • Image Compression for Web: 50MB
Device Supported File Types
Desktop & Web App Receiving/Sending:
  • Compression: .bmp, .bx2, .gif, .gz, .jpg, .jpeg, .pjpeg, .png, .tar, .tiff, .webp, .x-icon, .zip
  • Media (Audio & Video): .3ga, .3gb, .amr, .avi, .flac, .flv, .m1a, .m1v, .m2a, .m4a, .m4b, .m4p, .m4r, .m4v, .mov, .mp1, .mp2, .mp3, .mp4, .mpa, .mpeg, .mpg, .mpv, .oga, .ogg, .ogm, .ogv, .ogx, , quicktime, .qt, .spx, .wav, .wap, .webm, .wmv, .x-flv, .x-ms-wmv
  • Images: .bmp, .dib, .gif, .ico, .jpeg, .jpg, .pjpeg, .png, .svg+xml, .tif, .tiff, .webp, .x-icon
  • Documents: .css, .csv, .html, .pdf, .rtf
  • Calendar and Business Cards: .cal, .vcard, .vcf
  • Miscellaneous: .css, .gzip, .html, .js, .json, .smil, .txt, .x-gzip, .x-bzip2, .xml, .x-tar
Mobile App Sending:
  • Images: .bmp, .heic, .jpeg, .pjpeg, .png, .webp, .x-bmp, .x-ms-bmp
Receiving:
  • Compression: .bx2, .gz, .tar, .zip
  • Media (Audio & Video): .3ga, .3gb, .amr, .avi, .flac, .flv, .m1a, .m1v, .m2a, .m4a, .m4b, .m4p, .m4r, .m4v, .mov, .mp1, .mp2, .mp3, .mp4, .mpa, .mpeg, .mpg, .mpv, .oga, .ogg, .ogm, .ogv, .ogx, .qt, .spx, .wav, .wap, .webm, .wmv
  • Images: .bmp, .dib, .gif, .heic, .ico, .jpeg, .jpg, .pjpeg, .png, .svg, .tif, .tiff, .webp
  • Documents: .csv, .pdf, .rtf
  • Calendar and Business Cards: .cal, .vcard, .vcf
  • Miscellaneous: .css, .html, .js, .json, .smil, .txt, .xml