HELP FILE

Which file types are supported for MMS on the GoToConnect app?

Below are the file size limitations and supported file types for sending and receiving MMS with GoToConnect desktop & mobile.

Note: File size restrictions (desktop and mobile):
  • Maximum amount of files sent at once: 10
  • Total file size limit: 2MB
  • Individual file size limit: 1MB
Device Supported File Types
GoToConnect Desktop Receiving/Sending:
  • Compression: .bx2, .gz, .tar, .zip
  • Media (Audio & Video): .3ga, .3gb, .amr, .avi, .flac, .flv, .m1a, .m1v, .m2a, .m4a, .m4b, .m4p, .m4r, .m4v, .mov, .mp1, .mp2, .mp3, .mp4, .mpa, .mpeg, .mpg, .mpv, .oga, .ogg, .ogm, .ogv, .ogx, .qt, .spx, .wav, .wap, .webm, .wmv
  • Images: .bmp, .dib, .gif, .ico, .jpeg, .jpg, .pjpeg, .png, .svg, .tif, .tiff, .webp
  • Documents: .csv, .pdf, .rtf
  • Calendar and Business Cards: .cal, .vcard, .vcf
  • Miscellaneous: .css, .html, .js, .json, .smil, .txt, .xml
GoToConnect Mobile Sending:
  • Images: .bmp, .heic, .jpeg, .png, .webp
Receiving:
  • Compression: .bx2, .gz, .tar, .zip
  • Media (Audio & Video): .3ga, .3gb, .amr, .avi, .flac, .flv, .m1a, .m1v, .m2a, .m4a, .m4b, .m4p, .m4r, .m4v, .mov, .mp1, .mp2, .mp3, .mp4, .mpa, .mpeg, .mpg, .mpv, .oga, .ogg, .ogm, .ogv, .ogx, .qt, .spx, .wav, .wap, .webm, .wmv
  • Images: .bmp, .dib, .gif, .heic, .ico, .jpeg, .jpg, .pjpeg, .png, .svg, .tif, .tiff, .webp
  • Documents: .csv, .pdf, .rtf
  • Calendar and Business Cards: .cal, .vcard, .vcf
  • Miscellaneous: .css, .html, .js, .json, .smil, .txt, .xml