What data does contact center provide?
Learn what reports and dashboards are available to you in our contact center portal and where to find them. Available for classic Insight Center and Support Center plans.
|Supervisor Dashboard||This report provides a summary of real-time activity for all queues, as well as detailed information on the callers. It is useful for supervisors to know what’s happening in their contact center.|
|Real Time Activity Dashboard||This page provides detailed real-time activity and status updates for both callers and agents in a queue. It is useful for supervisors to act on the activity they see.|
|Analytics — formerly the Historical Reports||These are the reports and dashboards currently inside of Analytics:
|Datamart||This page allows you to generate a .csv report based on historical agent or contact data.|