What data does contact center provide?
Learn what reports and dashboards are available to you in our contact center portal and where to find them.
Attention: Reports for Core and Complete can be found directly in our GoTo app.
|Supervisor Dashboard||This report provides a summary of real-time activity for all queues, as well as detailed information on the callers. It is useful for supervisors to know what’s happening in their contact center.|
|Real Time Activity Dashboard||This page provides detailed real-time activity and status updates for both callers and agents in a queue. It is useful for supervisors to act on the activity they see.|
|Analytics — formerly the Historical Reports||These are the reports and dashboards currently inside of Analytics:
|Datamart||This page allows you to generate a .csv report based on historical agent or contact data.|