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What are the system settings?

    Below is a list of all the system settings and their descriptions.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I manage my default phone settings?

    General

    Table 1. General
    Setting Description
    Region Matches the ringback to the region and allows lines to call a local number without having to dial the country code. You can override this default on individual lines or conference bridges. Some features are not fully supported for regions outside of those listed.
    Language Defines the language for system IVR messages (e.g., voicemail menu prompts). You can override this default on individual lines.
    Dial By Name Directory Defines the dial by name directory accessed when internal users dial *11 from their phone. This does not affect dial plan Directory nodes.
    Call Parking Timeout Defines how long a parked call remains on hold until it is routed back to the original person who parked the call.
    Voicemail Length Defines the maximum length of a voicemail recording. When the limit is reached, the call is disconnected.
    Table 2. Extensions
    Setting Description
    Extension Digits Determines the required amount of digits (min=3, max=6) for all extensions. All system extensions must be of the same length.
    Note: If changes are made to the extension length, the system will validate the new size to make sure there are no duplicate or invalid extensions. If there are any discrepancies, a list of extensions with those errors will be displayed.
    Table 3. Meetings
    Setting Description
    Disable GoTo Connect Meeting Access for all Users Removes access to the meeting icon in GoTo for all users.
    Note: Coming Soon! If you have multiple UCC products, you will not see this slider.
    Table 4. Defaults
    Setting Description
    Time Zone The default time zone for the entire system. You can override this setting on individual devices or for voicemail time stamps on lines, ring groups, and shared voicemail boxes.
    Area Code The default area code for all lines allowing users to call a local number without having to dial the area code. You can override this setting on individual lines.
    Caller ID The default caller ID for the entire system. You can override this setting on individual lines.
    Hold Music Playlist The default hold music playlist for the entire system. You can override this setting on individual lines, phone numbers, or call queues.
    Corporate Directory The default corporate directory for all devices. You can override this setting on individual devices.
    Enable Corporate Directory View Persistence — Optional Preserves searches within a corporate directory so you can view a list of the last used contacts.
    Note: Supported on Polycom only.
    Enable Corporate Directory Background Sync — Optional Allows a corporate directory to sync automatically.
    Note: Supported on Polycom only.
    JBC The default JBC for all devices. You can override this setting on individual devices.
    Note: Outbound proxy and Registration proxy are disabled while using JBC.
    Outbound Proxy — Optional The default outbound proxy for all devices for sending messages to GoTo Connect servers. You can override this setting on individual devices.
    Note: Outbound proxy is typically configured by GoTo Connect to accommodate specific network setups and is not commonly required.
    Registration Proxy — Optional The registration proxy with which the device configures. You can override this setting on individual devices.
    Cisco Discovery Protocol (CDP) Allows devices on your network to share information (location, settings, software/hardware capabilities, etc.) with other devices that use CDP.
    Note: Device discovery protocols are typically configured by GoTo Connect to accommodate certain network setups.
    Link Layer Discovery Protocol (LLDP) Allows devices on your network to share information (location, settings, software/hardware capabilities, etc.) with other devices that use LLDP.
    Note: Device discovery protocols are typically configured by GoTo Connect to accommodate certain network setups.

    Recording and storage

    Before you can enable call recording, your remote storage must be setup.

    Table 5. Recording Setup
    Setting Description
    Record All Incoming Calls — Optional Enables recording of all incoming calls. Recordings will be saved to your remote storage.
    Record All Outgoing Calls — Optional Enables recording of all outgoing calls, including calls made to internal extensions. Recordings will be saved to your remote storage.
    To Allows you to choose if you want to use the GoTo Connect storage option or connect your account to your personal AWS account.
    Connect AWS Allows you to connect your account to your personal AWS account. This button only appears if you select the custom option from the drop-down menu in the "To" field.
    Call Recording Format Defines the file format for recordings. Only .mp3 is available when using GoTo Connect Storage.
    Note:
    • If you enable call recording system-wide and on an individual line, ring group, or phone number; only one copy of call will be recorded.
    • If you enable call recording system-wide or on a phone number, as well as on an individual call queue; multiple copies of the call will be recorded. The queue will generate a recording that excludes the hold music, where the other recordings will include the hold music.
    • If you enable call recording system-wide or on a phone number, as well as on an individual conference bridge; multiple copies of the call will be recorded. The bridge will generate a recording that starts when the first participant enters and ends when the last participant exits, where the other recordings will be from the perspective of each participant.
    Table 6. Fax storage
    Setting Description
    Store received faxes Allows users with the right permissions to receive and manage faxes in GoTo Connect mobile.
    Important: You must enable this setting before enabling user permissions.
    Note: Faxes are always stored on internal GoTo Connect storage. Faxes are stored for a maximum of 90 days.

    Business Continuity

    Table 7. BC Configuration
    Setting Description
    MAC Address A unique 12-digit string found on the bottom of your JBC device.
    Name The name used to identify the BC device in the admin portal.
    IP Address The internal IP address of the BC device. This field does not change the network IP address on the BC device. It is used by phones that are configured to connect through the BC device, and it lets them know where to send SIP (or phone) traffic.
    Note: Configure the settings below if you have purchased Analog Failover (provides limited calling with external numbers, like 911, during an internet outage) and an ATA is connected to the JBC device:
    PSTN Gateway URI The URI address of the ATA. Address should be formatted in this way: protocol:ipAddress:portNumber (e.g., sip:10.10.10.16:5060).
    PSTN Line Count Specifies how many analog lines are connected to the ATA.
    Priority Numbers These phone numbers bump existing calls to free up a line during an internet outage. You can add multiple numbers, but the list should never exceed the total PSTN Line Count. 911 is included by default on all systems. You do not need to add it to this list.
    Bypass Numbers These phone numbers are always routed directly to the ATA and will pass through the PSTN rather than the GoTo Connect platform. Regular expressions can be used to match phones number prefixes. For example:
    • Matching country code "^33/d{9}$"
    • Matching an area code "^801/d{7}$"

    Emergency Locations

    Table 8. Emergency Service Call Notification
    Setting Description
    Send Emergency Service Call Alerts Enables email alerts when a user calls emergency services.
    Alert Email Address The recipient's email address.
    Tip: Use a specially formatted email address provided by your cell phone carrier to send notifications via text message. Check with your carrier for more details.
    Custom Emergency Numbers A phone number that triggers emergency service call notifications. These custom numbers can be helpful if you have different protocols for emergencies—perhaps you have onsite security or medical personnel that’s called for smaller emergencies.
    Tip: To trigger emergency service call notifications when an internal extension is dialed, route the desired line extension to the custom emergency number as the only ring step in the line’s dial plan (Find Me/Follow Me).
    Emergency Location The default emergency location.
    Require Sub-location of Devices (E911) Toggle on to require the sub-location field be completed or marked intentionally as N/A before being allowed to save.
    Enable Device Location Validation via External IP Toggle on to receive alerts when a device is moved outside of the defined location or IP address range for that device.

    Extension Mapping

    Reroutes an extension or a range of extensions to another extension (e.g., extensions 1240-1249 all dial extension 1100). Only unassigned extensions will follow these mapping rules

    Table 9. Extension Mappings
    Setting Description
    Pattern Defines the extension or range of extensions that are rerouted. Use X for extension ranges:
    • 1XXX for extensions 1000-1999
    • 12XX for extensions 1200-1299
    • 123X for extensions 1230-1239
    Extension Defines the destination for the rerouted extension(s).

    Billing Groups

    Description
    Billing groups sort billable phone numbers (DIDs) and devices by group (e.g., site, department, accounting code) on your monthly invoice for internal accounting and reporting purposes. As a reference, you can export these billing groups as a .csv.
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