What are the phone number settings?
Below is a list of all the phone number settings and their descriptions.
Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new GoTo Admin. The article below is meant for admins who use PBX Administration (classic) at https://my.jive.com/pbx. If you're an admin who uses GoTo Admin at https://admin.goto.com, please refer to: How do I change the settings on a phone number?
General
Setting | Description |
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Name | The name used to identify the number in the admin portal. This does not affect caller ID etc. |
Number — View Only | A sequence of digits used to dial your phone system. |
Caller ID — View Only | The name portion of the caller ID. |
Block Caller ID — Optional | Displays the caller ID as private, restricted, or anonymous for all outbound calls—including calls routed to external numbers. This setting can be overridden on a per-call basis by dialing *82 before the outbound number. To learn more about how to override block caller id: ![]() |
Type — View Only | The type of number (toll-free, inbound-only, two-way). |
Billing Group — Optional | Sorts billable numbers (and devices) by billing group on your monthly invoice for internal accounting and reporting purposes. |
Description |
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Permanently deletes all text messages for the number. |
Description |
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Routes callers to an extension or to another phone number on the system. |
Description |
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Controls which playlist callers hear while on hold. |
Recording
Before you can enable call recording, your remote storage must be setup.
Setting | Description |
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Record Incoming Calls — Optional | Enables recording of all incoming calls to this number. Recordings will be saved to your remote storage. |
Record Outgoing Calls — Optional | Enables recording of all outgoing calls from this number. Recordings will be saved to your remote storage. |
Note:
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Texting
Description |
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Controls which user(s) are allowed to send text messages from the number (not supported on international numbers). Limit these permissions to only one user per number.
Note: It can take ≈20 minutes before texting is fully functional.
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