HELP FILE

What are the phone number settings?

    Below is a list of all the phone number settings and their descriptions.

    Important: Please excuse our mess while we improve your admin experience! We are in the process of migrating all accounts to the new admin experience. The article below is meant for admins who use https://my.jive.com/pbx to administer their account. If you're an admin who uses https://admin.goto.com, please refer to: How do I change the settings on a phone number?
    Watch Video

    General

    Table 1. Identity
    Setting Description
    Name The name used to identify the number in the admin portal. This does not affect caller ID etc.
    Number — View Only A sequence of digits used to dial your phone system.
    Caller ID — View Only The name portion of the caller ID.
    Block Caller ID — Optional Displays the caller ID as private, restricted, or anonymous for all outbound calls—including calls routed to external numbers. This setting can be overridden on a per-call basis by dialing *82 before the outbound number. To learn more about how to override block caller id: Watch Video
    Type — View Only The type of number (toll-free, inbound-only, two-way).
    Billing Group — Optional Sorts billable numbers (and devices) by billing group on your monthly invoice for internal accounting and reporting purposes.
    Table 2. Privacy Options
    Description
    Permanently deletes all text messages for the number.
    Table 3. Behavior
    Description
    Routes callers to an extension or to another phone number on the system.
    Table 4. Hold Music
    Description
    Controls which playlist callers hear while on hold.

    Recording

    Before you can enable call recording, your remote storage must be setup.

    Setting Description
    Record Incoming Calls — Optional Enables recording of all incoming calls to this number. Recordings will be saved to your remote storage.
    Record Outgoing Calls — Optional Enables recording of all outgoing calls from this number. Recordings will be saved to your remote storage.
    Note:
    • If you enable call recording system-wide and on an individual line, ring group, or phone number; only one copy of call will be recorded.
    • If you enable call recording system-wide or on a phone number, as well as on an individual call queue; multiple copies of the call will be recorded. The queue will generate a recording that excludes the hold music, where the other recordings will include the hold music.
    • If you enable call recording system-wide or on a phone number, as well as on an individual conference bridge; multiple copies of the call will be recorded. The bridge will generate a recording that starts when the first participant enters and ends when the last participant exits, where the other recordings will be from the perspective of each participant.

    Texting

    Table 5. Texting Administration
    Description
    Controls which user(s) are allowed to send text messages from the number (not supported on international numbers). Limit these permissions to only one user per number.
    Note: It can take ≈20 minutes before texting is fully functional.